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8. In case of an error
Should your Pendix eDrive not function any more, this can
have different reasons. The following signals have been
installed to indicate the system in which the defect has
occurred:
• A blue light blinking at intervals of 0.5 seconds à battery
defect
• A blue light blinking at intervals of 2 seconds à motor de-
fect (battery must be connected with motor)
• The LED display will indicate a defect as long as it is pre-
sent in the system. In such cases, you can switch the LED
display off by pushing the ON/OFF button down for 40
seconds
Repairs on the motor may only be carried out by
a bicycle specialist/technician or a person with
similiar knowledge and technical background
and with original replacement (spare) parts being
used. Caution: improperly carried out repairs can
cause accidents and severe damage.
System part Measure taken
ePower
Make sure that the contacts at the bottom of the battery are free from impurities/dirt etc.
Make sure that the contacts at the bottom of the battery do not touch metal parts of any kind.
When plugging the battery into the bicycle, make sure that the LED display indicates successful contact with the motor: it should light up in the color of the charging status
selected.
Check to see how hot the battery unit is. If necessary, allow it to cool down before checking again whether functioning is in order.
Can the defect be corrected by charging the battery? Check accordingly.
Check to see whether the defect can be corrected by pushing the ON/OFF button down for 40 seconds. In this way, the battery software is restarted.
Charging unit Make sure that the charging unit is plugged into the wall socket.
Make sure that the battery is properly connected to the charging unit. You can see this when the LED display lights up in the color of the charging status selected (connection is
then OK).
Make sure that you are using the proper charging unit only.
eMaschine
Make sure that the spoke-mounted magnet for the wheel speed sensor is correctly mounted and pointing towards the sensor surface opposite.
Make sure that the wheel speed sensor is tightly attached to the chain bar.
Make sure that the plugs on the rear of the motor are tightly in place.
Make sure that the contacts of the plug on the battery holder are free of impurities or obstructions.
Make sure that the contacts of the plug on the battery holder do not touch any other metal parts or surfaces.
Make sure that there are no visible signs of damage along the cable connection between the motor and the battery, and that all wires are properly laid out and accessible.
Check to see if the motor is warm. If necessary, allow it to cool down before checking to see whether it is now functioning.
You can use the Pendix.bike PRO App to read out the existing
error. In order to do so, please use a bluetooth connection
to connect the Pendix eDrive with the app as it is described
in the App manual. You can download the app manual from
our website at app.pendix.de. Use the diagnose function of
the app in the "bike" menu to read the error memory.
In case you do not use the Pendix.bike PRO App, you can
use the following table to check for an error yourself or have
them checked by a dealer. If you cannot rectify an error that
occurs yourself, please contact your dealer with both drive
and battery errors. The dealer can undertake further error
diagnoses on site. If an exchange of parts is necessary, the
handling will always take place between the dealer and
Pendix.
