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TROUBLESHOOTING
Problem:
The Tread does not register heart rate data.
Solution:
Check your heart rate monitor.
y
Is the sensor receiving data? You may need to tighten the strap or moisten the
electrodes to help the monitor pick up your heart rate.
y
Is the heart rate monitor paired with a different device?
y
Does the monitor battery need to be replaced?
Keep in mind that the Tread will only display heart rate data when a class is in progress.
Problem:
The Tread won’t turn on.
Solution:
First make sure that the power cord is securely attached to the Tread and the
outlet, and that the Tread is switched on. Then press and hold the center button for a
few seconds. The control lights should turn on. If the Tread is still unresponsive, contact
member support.
Problem:
The Speed and/or Incline knob does not work.
Solution:
If the Tread is awake and the controls are not working, check the control
lights. The Tread will function only when the safety key is present and fully engaged.
Solid red lights indicate that the safety key is not connected. Try detaching and
reattaching it. Blinking red lights indicate an error. Follow the instructions on the screen,
or, if there are no instructions, use the switch on the underside of the deck to turn the
Tread off and then on. If the issue persists after power cycling, contact
member support.
TROUBLESHOOTING
CONTINUED
Problem:
The belt comes to a stop during a workout.
Solution:
If an error occurs during operation, the Tread belt will come to a stop. The stop
may be gradual or more sudden, depending on the error and your speed.
Errors could include:
y
The safety key disconnecting
y
The Tread not registering the presence of a user below the minimum user weight
y
A temporary issue with the touchscreen software
If an error occurs, follow the instructions on the screen. If there are no instructions, use
the switch on the underside of the deck to switch the Tread off. Wait 30 seconds before
switching it back on. See support.onepeloton.com for more information
on possible errors.
Problem:
Control lights are red.
Solution:
y
Solid red lights indicate that the safety key is not connected. The Tread will
function only when the safety key is present and fully engaged. Try detaching
and reattaching it.
y
Blinking red lights indicate an error. Follow the instructions on the screen, or,
if there are no instructions, use the switch on the underside of the deck to turn the
Tread off and then on. See support.onepeloton.com for more information on
possible errors.
