The information contained in this document supersedes all similar information that
may be found elsewhere in this manual.
Total Customer Satisfaction
– PCB
Piezotronics guarantees Total Customer
Satisfaction. If, at any time, for any
reason, you are not completely satisfied
with any PCB product, PCB will repair,
replace, or exchange it at no charge.
You may also choose to have your
purchase price refunded in lieu of the
repair, replacement, or exchange of the
product.
Service
– Due to the sophisticated
nature of the sensors and associated
instrumentation
provided
by
PCB
Piezotronics, user servicing or repair is
not recommended and, if attempted,
may void the factory warranty. Routine
maintenance, such as the cleaning of
electrical connectors, housings, and
mounting surfaces with solutions and
techniques that will not harm the
physical material of construction, is
acceptable. Caution should be observed
to insure that liquids are not permitted to
migrate into devices that are not
hermetically
sealed.
Such
devices
should only be wiped with a dampened
cloth and never submerged or have
liquids poured upon them.
Repair
– In the event that equipment
becomes
damaged
or
ceases
to
operate, arrangements should be made
to return the equipment to PCB
Piezotronics for repair. User servicing or
repair is not recommended and, if
attempted,
may
void
the
factory
warranty.
Calibration
– Routine calibration of
sensors and associated instrumentation
is recommended as this helps build
confidence in measurement accuracy
and
acquired
data.
Equipment
calibration
cycles
are
typically
established by the users own quality
regimen. When in doubt about a
calibration cycle, a good
“rule of thumb”
is to recalibrate on an annual basis. It is
also good practice to recalibrate after
exposure to any severe temperature
extreme,
shock,
load,
or
other
environmental influence, or prior to any
critical test.
PCB Piezotronics maintains an ISO-
9001 certified metrology laboratory and
offers calibration services, which are
accredited by A2LA to ISO/IEC 17025,
with full traceability to SI through
N.I.S.T. In addition to the normally
supplied calibration, special testing is
also available, such as: sensitivity at
elevated or cryogenic temperatures,
phase response, extended high or low
frequency response, extended range,
leak
testing,
hydrostatic
pressure
testing, and others. For information on
standard
recalibration
services
or
special testing, contact your local PCB
Piezotronics
distributor,
sales
representative, or factory customer
service representative.
Returning Equipment
–
Following
these procedures will insure that your
returned materials are handled in the
most
expedient
manner
.
Before
Warranty, Service, Repair, and
Return Policies and Instructions
