Materials Authorization (RMA)
Number. This RMA number should be
clearly marked on the outside of all
package(s) and on the packing list(s)
accompanying the shipment. A detailed
account of the nature of the problem(s)
being experienced with the equipment
should also be included inside the
package(s) containing any returned
materials.
A Purchase Order, included with the
returned materials, will expedite the
turn-around of serviced equipment. It is
recommended to include authorization
on the Purchase Order for PCB to
proceed with any repairs, as long as they
do not exceed 50% of the replacement
cost of the returned item(s). PCB will
provide a price quotation or replacement
recommendation for any item whose
repair costs would exceed 50% of
replacement cost, or any item that is not
economically feasible to repair. For
routine calibration services, the Purchase
Order should include authorization to
proceed and return at current pricing,
which can be obtained from a factory
customer service representative.
Warranty
– All equipment and repair
services provided by PCB Piezotronics,
Inc. are covered by a limited warranty
against defective material and
workmanship for a period of one year
from date of original purchase. Contact
PCB for a complete statement of our
warranty. Expendable items, such as
batteries and mounting hardware, are not
covered by warranty. Mechanical
damage to equipment due to improper
use is not covered by warranty.
Electronic circuitry failure caused by the
introduction of unregulated or improper
excitation power or electrostatic
discharge is not covered by warranty.
Contact Information
– International
customers should direct all inquiries to
their local distributor or sales office. A
complete list of distributors and offices
can be found at www.pcb.com.
Customers within the United States may
contact their local sales representative or
a factory customer service
representative. A complete list of sales
representatives can be found at
www.pcb.com. Toll-free telephone
numbers for a factory customer service
representative, in the division
responsible for this product, can be
found on the title page at the front of this
manual. Our ship to address and general
contact numbers are:
PCB Piezotronics, Inc.
3425 Walden Ave.
Depew, NY 14043 USA
Toll-free: (800) 828-8840
24-hour SensorLine
SM
: (716) 684-0001
Website: www.pcb.com
E-mail: [email protected]
DOCUMENT NUMBER: 21354
DOCUMENT REVISION: B
ECN: 17900
