Confidential
Page 20
19/02/09
Code
Terminal Display
Explanation
Action To Be Taken
75
TRAN DECLINED
EXCEED PIN TRIES
The cardholder has entered the
wrong PIN number three times. The
card can't be used for the rest of the
day.
Seek another form of tender
from the customer.
91
TRAN DECLINED
ISSUER NOT AVAILABLE
The card holders bank is unable to
be contacted to authorize the
transaction.
None, terminal shall attempt
EFB.
93
TRAN DECLINED
ALREADY SETTLED
The terminal has already settled
within the settlement window
None
94
TRAN DECLINED
DUPLICATE TRANS
The NAB host has already seen the
transaction.
Do not retry the transaction.
96
TRAN DECLINED
SYSTEM ERROR
The system has malfunctioned and
requires the transaction to be retried.
Retry EFT tender,
Verify network status and
terminals initialization status
on the host.
98
TRAN CANCELLED
SYSTEM ERROR
The Bank has detected a Message
Authentication error on the message
from the terminal.
Logon terminal
Retry EFT tender
N0
TRAN DECLINED
SYSTEM ERROR
The host has detected a sequence
error during CPAT loading.
Retry EFT Logon several
times if on a LAN wait for a
period of low LAN traffic.
N1
INIT APPROVED
Init approved but new file config /
software versions available for DLL.
None
??
TRAN DECLINED
SYSTEM ERROR XX
A response code has been received
that is unable to be interpreted by the
terminal.
Retry EFT tender.
Verify network status.
If problem persists and
the error is not generated
by the host replace
terminal.
Note:
SYSTEM ERROR XX where XX is the Response Code.
Other Response Codes not shown above decline the transaction and display the error message “TRAN
CANCELLED”, "SYSTEM ERROR XX” on the terminal display.
