Here is the list of topics about this product that receive the most technical support enquiries.
We list them here to help you speed up the installation and trouble shooting process.
1 - Re-enrolling barred tokens.
Q
Tokens that have been barred by presenting their corresponding shadow card can
be re-enrolled by presenting the Enrolment card to the reader followed by the barred token.
2 - Enrolling a function card pack.
Q
You will need an existing valid enrolment card for this system. Present
this enrolment card to the reader and the Amber LED will flash and the Green & Red LED's will be off. Present the
enrolment card from the function card pack. The reader will then beep and all the LED's will come on. The function
cards will now be valid. Repeat this with each controller.
3 - Adding an additional card pack.
Q
You need to be in possession of the original enrolment card. Present the
original enrolment card to the reader and the Amber LED will flash, Green & Red LED's will be off, then present the
Enrolment card from the new card pack; the reader will beep and all LED's will be lit. The additional cards will now be
valid. Repeat this with each reader and with any additional card packs. Any valid enrolment card can be used to add
further packs. This is the same for enrolling function card packs onto a system.
4 - Can I put a relay across the lock wire output?
Q
Yes - All PROXIMITY P series compact readers have been
designed to drive relays.
5 - Integration with an entry phone system.
Q
The output from the entry phone system is used to simulate an
exit button on the Paxton equipment. No voltage should be applied to the exit input wires (Blue / Mauve) of a compact
unit. Most phone systems will provide a voltage pair to release the door lock; this voltage must be used to drive an
independent relay. The relay contacts must be 'normally open going closed' to mimic a 'push to make' exit button.
Only if the output pair from the phone system is voltage free can this be connected directly to the exit input wires.
6 - Paxton Exit buttons.
Q
Red wire - Power supply 12V DC. Green wire - Power supply 0V. Grey wire - Mauve
compact wire. Black wire - Blue compact wire. The LED will be constantly lit and will not flash.
7 - Bar/Disable All Users card on a system with several card packs.
Q
Once additional card packs are enrolled
onto a system, any function card from the packs will effect all cards packs. So, using any Bar/Disable All Users card
will bar all users from the system.
8 - Connecting a compact with another control unit.
Q
This cannot be done. Paxton Compact systems have the
control electronics built in and no direct data output is provided. The Switch2 and Net2 system use a different type of
data input. Note: The compact system will control the door unit on its own.
9 - Read in and read out on one door.
Q
You cannot wire two compact systems in parallel to a common lock as this
may result in damage to your system. They will both power the door lock independently and will not offer single point
control. We recommend using one Switch2 controller with two compatible keypads or readers.
10 - Re-enrol a user - Multiple enrolment cards.
Q
If multiple card packs are enrolled there will be multiple
enrolment cards. Any enrolment card that is assigned to the system can be used to re-enrol a barred user. Present one
of the enrolment cards followed by the user card to re-enrol a barred user.
Technical Help
