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Chapter 5

Troubleshooting

Chapter contents

Introduction

..........................................................................................................................................................48

Resolving Problems Indicated Through LEDs

.......................................................................................................48

Resolving Problems Indicated Through Alarms

.....................................................................................................48

Procedures for Troubleshooting the Model 3124

...................................................................................................48

Troubleshoot Model 3124 Power-Up Problems

..............................................................................................49

Troubleshoot ADSLx Service Problems

..........................................................................................................49

Troubleshoot POTS Service Problems

............................................................................................................49

Subscriber Service Problems

............................................................................................................................50

Содержание 3124

Страница 1: ...s Office 1 301 975 1000 Technical Support 1 301 975 1007 E mail support patton com WWW www patton com Part Number 07M3124 Rev A Revised March 16 2012 Important This is a Class A device and is not inte...

Страница 2: ...rt patton com Copyright 2012 Patton Electronics Company All rights reserved The information in this document is subject to change without notice Patton Electronics assumes no liability for errors that...

Страница 3: ...nts 1 Introduction 7 2 Hardware Installation 11 3 Configuration 19 4 Operation and Maintenance 42 5 Troubleshooting 47 6 Contacting Patton for assistance 51 A Compliance information 54 B Specification...

Страница 4: ...System 10 2 Hardware Installation 11 Pre Installation 12 Tools and Test Equipment Requirements 12 Safety Requirement 12 Electrostatic Discharge Protection 12 Hardware Installation 13 Installation Ove...

Страница 5: ...uration 35 Performance Management 35 ADSL Performance Management Statistics 36 Remote Network Monitoring RMON Feature 37 Fault Management 39 System Alarms 39 ADSL Alarms 40 Loopback Testing 40 Cluster...

Страница 6: ...for credit 52 Return for credit policy 53 RMA numbers 53 Shipping instructions 53 A Compliance information 54 Compliance 55 EMC 55 Low Voltage Directive Safety 55 PSTN Regulatory 55 Radio and TV Inte...

Страница 7: ...ignment of Console Cable 18 10 Firmware Update Procedure 31 11 ADSL PM Statistics 36 12 ADSL PM Thresholds 37 13 RMON ETH Statistics Variables 37 14 RMON ETH History Control Variables 38 15 Model 3124...

Страница 8: ...Successful 24 18 Write Download Config to Flash Fail to Get File 24 19 Load Remote Config to Running Config Get File 25 20 Load Remote Config to Running Config Write Successful 25 21 Load Remote Conf...

Страница 9: ...Chapter 3 on page 19 configuring the Model 3124 for use Chapter 4 on page 42 details how to power up and deactivate the Model 3124 Chapter 5 on page 47 contains troubleshooting and maintenance inform...

Страница 10: ...ts The shock hazard symbol and WARNING heading indicate a potential electric shock hazard Strictly follow the warning instructions to avoid injury caused by electric shock The alert symbol and WARNING...

Страница 11: ...ables are rated for proper voltage current anticipated temperature flammability and mechanical serviceability WAN LAN PSTN ports connections may have hazardous voltages present regardless of whether t...

Страница 12: ...n system in your country for recycling Electrostatic Discharge ESD can damage equipment and impair electrical circuitry It occurs when electronic printed circuit cards are improperly handled and can r...

Страница 13: ...ommand buttons that execute an action Angle brackets indicate function and keyboard keys such as SHIFT CTRL C and so on Are you ready All system messages and prompts appear in the Courier font as the...

Страница 14: ...1 Introduction Chapter contents Model 3124 ADSL2 IpDSLAM Overview 8 Features 8 Application 9 Detailed Description of the Model 3124 9 Module Functional Block Diagram 9 LEDs and Interfaces 10 Cooling...

Страница 15: ...l view of the Model 3124 Figure 1 Model 3124 Front Panel Features Highly compact solution that provides 24 48 ADSL 2 2 only by 1 5U space and stackable for higher port density Equipped with fan and ai...

Страница 16: ...supports up to 48 ADSL 2 2 lines per 1 5U box Users can manage the system with CLI SNMP Web GUI via in band management channel Figure 2 System application Detailed Description of the Model 3124 Modul...

Страница 17: ...filter is field installable and filed replaceable Features Built in 4 DC fans with error indicating signal for monitoring the status of fan module The fan will be turned on when system temperature is...

Страница 18: ...ection 12 Hardware Installation 13 Installation Overview 13 Mounting the Model 3124 13 Power and Ground Connections 15 DC Power Connection 15 AC Power Connection Option 15 Ground Connection 16 In Cent...

Страница 19: ...r a properly grounded anti static wrist strap to prevent the damage from electrostatic discharge If a wrist strap is not avail able hold all cards only by their edges or extractor handles Do not touch...

Страница 20: ...t connected before wiring the power cable and grounding 3 Connect the cable between system and MDF After executing the previous procedures please check the cable connection robustness and correctness...

Страница 21: ...ermine and obtain the tools required for the chassis mounting hardware 3 From the front of the relay rack position the chassis in its relay rack mounting location 4 Using the appropriate rack mounting...

Страница 22: ...bution panel feeding the chas sis When using a DC voltmeter please check for proper voltage 72V 36V DC and make sure that the polarity is correct Note It is recommended that the 48VDC power be supplie...

Страница 23: ...conductor between the grounding screw on the rear panel of the DSLAM refer to Figure 1 4 and the earth ground or main grounding bar The resistance between the chassis and the grounding bar should be...

Страница 24: ...6 7 8 18 19 20 21 22 23 24 25 Port Tip 1 Tip 2 Tip 3 Tip 4 Tip 5 Tip 6 Tip 7 Tip 8 Tip 18 Tip 19 Tip 20 Tip 21 Tip 22 Tip 23 Tip 24 X PIN 26 27 28 29 30 31 32 33 43 44 45 46 47 48 49 50 Port Ring 1 R...

Страница 25: ...r to RS232 DB9 female connector cable is required The RJ45 connector of the cable is connected to the Console port of the DSLAM the DB9 con nector of the cable is connected to the PC COM port The DTE...

Страница 26: ...Config 27 E Reload FLASH to Running Config 28 F Restore Factory Default 29 G Flash Boot Point Configuration Select 30 Firmware Update 31 CLI 31 Web GUI 32 FTP Get In Progress 32 Firmware Write In Prog...

Страница 27: ...IP provisioning 3 Click on Modify to submit the modification 4 Save the new setting to flash memory On the menu tree click on Maintenance Database The Database Configuration page displays 5 Click on t...

Страница 28: ...port import feature Figure 13 DB Configuration Concept CLI Suppose that TFTP Server IP address is 172 16 100 181 and configuration file name is testcfg A Import file from TFTP Server to the Download C...

Страница 29: ...nfig to the Flash partition 1 or partition 2 Example enable configure runningcfg write partition number E Reload Flash data to the Running config Example enable configure runningcfg load partition num...

Страница 30: ...Config on page 25 C Export File Put Running Config to Remote TFTP Server on page 26 D Save Running Config to Flash System Config on page 27 E Reload FLASH to Running Config on page 28 F Restore Factor...

Страница 31: ...ation Write downloaded Config to Flash in progress Figure 16 Write Download Config to Flash Write File Write to memory successfully Figure 17 Write Download Config to Flash Write Successful Fail to Ge...

Страница 32: ...FTP Server IP address and the name of the file you want to download Then click on Get File button Figure 19 Load Remote Config to Running Config Get File Load to Running Config successfully Figure 20...

Страница 33: ...FTP Server IP address and the name of the file you want to export Then click on Put File but ton Figure 22 Put Running Config to Remote TFTP Server Put File TFTP put file successfully Figure 23 Put Ru...

Страница 34: ...tem Config Click on the drop down list and select partition and then click on Write_Running button to write running configuration to Flash Figure 25 Save Running Config to Flash Write Running Configur...

Страница 35: ...e drop down list and select partition and then click on LOAD_FLASH button to load configura tion from Flash to Running Config Figure 27 Load FLASH to Running Config Load Configuration Load configurati...

Страница 36: ...user account all other configuration will be restored to factory default Click on Factory_Default button to restore factory default configuration Figure 29 Restore Factory Default After loading defau...

Страница 37: ...Click on the Boot Config drop down list and select the partition Partition1 or Partition2 as the boot point Click on Apply and then restart the system The system will restart and load the configurati...

Страница 38: ...want to change the firmware partition for booting use the following commands if you change to the non active partition system will restart immediately Table 10 Firmware Update Procedure Command Purpo...

Страница 39: ...ter values click on this button to start firmware update Remote FTP Server IP Type in the IP address of the FTP server Server User Name Type in the ftp user name Server Password Type in the ftp passwo...

Страница 40: ...Model 3124 Administrator s Reference Guide available online at www patton com manuals 3124 arg pdf and the Model 3124 Com mand Line Reference Guide available online at www pat ton com manuals 3124 cli...

Страница 41: ...ADSL port query the administrative operational status of the port and bind profiles on a per port basis CLI session and timeout Cluster SNTP IP routes and user administration including login authoriza...

Страница 42: ...s Each profile contains a parameter set for downstream and upstream direction respectively Users can also observe the actual values of these parameters through CLI Web GUI or EMS The ADSL configuratio...

Страница 43: ...count ATUC_ES Errored Seconds ATUC_SES Severely Errored Seconds ATUC_UAS Unavailable Seconds ATUC_ReInitCounter The number of times the modem left showtime and tried to re ini tialize the line because...

Страница 44: ...min UAS threshold 15 min LOS threshold 15 min LOS threshold 15 min LOF threshold Not supported Not supported 15 min LOPWR threshold 15 min LOL threshold Not supported 15 min ErrFrm threshold 15 min Er...

Страница 45: ...ryDropEvents Monitoring rx dropped packets Historybytes Monitoring rx bytes packets HistoryPackets Monitoring rx packets HistoryBroadcastPkts Monitoring rx broadcast packets HistoryMulticastPkts Monit...

Страница 46: ...le if a far end LOS is raised on a circuit and then a far end LPR is raised on the circuit the LPR alarm stands and the LOS closes The alarm hierarchy used in the Model 3124 system is shown in the fol...

Страница 47: ...3124 supports ATM and ADSL loop diagnostics ATM The system provides F5 end to end or segment loopback ADSL The system provides Dual Ended Loop Testing DELT for each ADSL line on a per port basis acco...

Страница 48: ...uses star topology for conducting a Clustering Management group Figure 34 Cluster network topology Star Before you group a Master and a Slave IPDSLAM some parameters need to be well configured 1 Clust...

Страница 49: ...quirements 43 System Spares 43 Dispatching Maintenance Personnel 43 Electrostatic Discharge Protection 43 Routine Maintenance 43 Powering the Model 3124 Up or Down 44 Powering Up the DSLAM 44 Powering...

Страница 50: ...ector handle or by its edges Do not touch its rear connector contacts which must remain free of contaminants Routine Maintenance Always monitor the Model 3124 system performance at the central office...

Страница 51: ...6 Wait for a minute and then check the LEDs on the DSLAM If the LEDs show some problem refer to Resolving Problems Indicated Through LEDs on page 48 for information on how to resolve problems indicate...

Страница 52: ...r alarm set Green Normal Operation DSL Status Green Port is activated and linked Green Flash Port is activated but not linked Off Disabled GBE Speed LED B on RJ 45 Orange 100 1000 Mbps Off 10 Mbps GBE...

Страница 53: ...nection of the Air Filter Panel to the DSLAM and pull out the Air Filter before replacing the air filter 1 Put on the antistatic wrist strap and connect it to a grounding point 2 Turn the screw on the...

Страница 54: ...ms Indicated Through LEDs 48 Resolving Problems Indicated Through Alarms 48 Procedures for Troubleshooting the Model 3124 48 Troubleshoot Model 3124 Power Up Problems 49 Troubleshoot ADSLx Service Pro...

Страница 55: ...step of the procedure If the first step does not solve the problem proceed to the next step keep going through the steps until the problem is solved Refer to the list below for available troubleshoot...

Страница 56: ...connected to the DSLAM are affected and the SYS LED on the front panel is not lit check the both end of power cords if one of the power cords is not connected power up the DSLAM by plugging the power...

Страница 57: ...TS service to the affected subscribers but there is still no ADSLx service to them refer to Troubleshoot ADSLx Service Problems on page 49 to troubleshoot ADSLx service problems If this step results i...

Страница 58: ...r contents Introduction 52 Contact information 52 Warranty Service and Returned Merchandise Authorizations RMAs 52 Warranty coverage 52 Out of warranty service 52 Returns for credit 52 Return for cred...

Страница 59: ...tested before ship ment All of our products are backed by a comprehensive warranty program Note If you purchased your equipment from a Patton Electronics reseller ask your reseller how you should proc...

Страница 60: ...est on the RMA Request page in the Support section at www patton com By calling 1 301 975 1000 and speaking to a Technical Support Engineer By sending an e mail to returns patton com All returned unit...

Страница 61: ...liance information Chapter contents Compliance 55 EMC 55 Low Voltage Directive Safety 55 PSTN Regulatory 55 Radio and TV Interference FCC Part 15 55 CE Declaration of Conformity 55 Authorized European...

Страница 62: ...rticular installation If the device does cause interference to radio or television reception which can be determined by disconnecting the unit the user is encouraged to try to correct the interference...

Страница 63: ...s Physical Specifications 57 Environmental Specifications 57 Power Specifications 57 Trunk Interface 58 Line Interface 58 POTS Splitter Module 59 Management Interface 59 OAM P 59 Ethernet IP Functiona...

Страница 64: ...g brackets Height 66 mm 1 5U Depth 275 mm Weight 4 3 Kg Rack Standard rack 19 or 23 Table 20 Environmental Specifications Item Value Operating Temperature 10 65 C Relative Humidity 5 to 95 non condens...

Страница 65: ...extended upstream bandwidth over POTS respectively Support data rate up to 25 Mbit s downstream 1 5 Mbit s upstream G 992 5 up to 3 Mbit s upstream Annex M at integer multiples of 4 kbit s for ADSL A...

Страница 66: ...ng Gasp message from ADSL CPE Support power management link states L0 L2 L3 defined in ITU T G 992 5 For power management the transitions between L0 and L2 in downstream is on conditions according to...

Страница 67: ...etween differ ent ports or subscriber lines is supported in a VLAN Support static VLAN group and membership provisioning Multicast Support IP multicast forwarding and the multicast works well for RFC2...

Страница 68: ...nge is from 0 to 255 and VCI range from 32 to 65535 ATM Forum UNI 3 1 4 0 PVCs only The VPI and VCI value can be created and deleted via CLI Web GUI and EMS Support multi protocol encapsulation over A...

Страница 69: ...62 Appendix C Abbreviations Chapter contents Abbreviations 63...

Страница 70: ...M Digital Subscriber Line Access Multiplexer EMS Element Management System DSL Digital Subscriber Line EMC Electromagnetic Compatibility EMI Electromagnetic Immunity ETSI European Telecommunications S...

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