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Troubleshooting

8.1.

Status LEDs

The PVSG-IQAN has 4 status LEDs for displaying operational modes and for
troubleshooting.

Figure22: Location of LEDs

The messages displayed by the LEDs are listed in the following tables:

Status LED

Pattern

Description

Red solid

Indicates error (also read during programming)

Blue heartbeat

Gateway booting, in process of establishing connection

Red heartbeat

Gateway software running, logging data, connection to IQAN
Connect servers in process.

Green Heartbeat

Gateway has IP connectivity and is connected to IQAN
Connect diagnostic servers.

8.

Troubleshooting

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Содержание PVSG-IQAN-C2E1M2W1U1

Страница 1: ...Parker Gateway for Mobile IoT Solution North Central South Americas PVSG IQAN C2E1M2W1U1 Europe Australia New Zeland International PVSG IQAN C2E1M3W1U1 User Guide...

Страница 2: ...ng is solely responsible for making the final selection of the system and components and assuring that all performance endurance maintenance safety and warning requirements of the application are met...

Страница 3: ...5 Reporting Visualization 3 1 2 Remote Diagnostic Troubleshooting Capabilities 3 1 2 1 Real Time Diagnostics 3 1 2 2 OTA Operations 3 1 3 Hardware Overview 5 1 3 1 Plug Play Hardware 5 1 4 Ordering P...

Страница 4: ...odem Specifications 39 7 2 2 SIM Carrier Information 41 7 3 Wi Fi 42 7 4 GPS GNSS Interface 44 8 Troubleshooting 45 8 1 Status LEDs 45 8 2 Troubleshooting 46 8 2 1 Users gateway will not connect to a...

Страница 5: ...ions 4 1 7 2019 Added GPS section and updated diagnostic troubleshooting section 5 3 7 2019 Added Torque spec s for antenna connections updated certifications section 6 2 12 2020 Added new parts numbe...

Страница 6: ...ns regarding the product and its handling or maintenance The term manufacturer refers to Parker Hannifin Corporation Safety symbols The following symbols are used in this document to indicate potentia...

Страница 7: ...accidents caused by incorrectly mounted or incorrectly maintained equipment The manufacturer assumes no responsibility for the system being incorrectly applied or the system being programmed in a mann...

Страница 8: ...regulations The vehicle must be equipped with an emergency stop which disconnects the supply voltage to the control system s electrical units The emergency stop must be easily accessible to the operat...

Страница 9: ...forming any work on the hydraulics control electronics ensure that The machine cannot start moving Functions are positioned safely The machine is turned off The hydraulic system is relieved from any p...

Страница 10: ...has a high level of integration with IQAN controllers for a user friendly experience This manual specifically covers the PVSG IQAN C2E1M2W1U1 for North America Central and South America and PVSG IQAN...

Страница 11: ...e 1 1 1 Integrate CAN based signals Select and manage CAN signals from controllers Flexibly synchronize and point controller signals to the cloud for easy data acquisition User defined signals or form...

Страница 12: ...zable signal grouping and dashboard Monitor fuel usage engine hours temperatures pressures time to service and more Compare machine and organization performance View and export historical data View da...

Страница 13: ...programs current via OTA updates Manage machine software versions Coordinate support with experts via remote access Deep integration with IQAN tools for real time access IQANdesign for application pr...

Страница 14: ...2E1M2W1U1 1 3 1 Plug Play Hardware Fully provisioned multi country capable SIM 4G LTE cellular Wi Fi 2 CAN networks 250kbps IQAN CAN Protocol SAE J1939 Protocol other possible IP67 rating mobile harde...

Страница 15: ...2 4 2G Modem x 1 Wi Fi x 1 Inputs 1 x Power Control External antenna connections 2 x SMA GSM GPS 1 x RP SMA Wi Fi RTC Real Time Clock Powered with 10 year lithium battery Connector Deutsch DT16 18 pin...

Страница 16: ...25MB 25MB Approx 15 signals every hour 200MB Pooling 100 Approx 600 signals every hour Overage Data Overage charges Applies Applies Applies IQAN Connections Integration with IQAN tools for real time r...

Страница 17: ...nits within 12 months of original purchase order date Billing period begins with template assignment or up to a total time of 6 mos from receipt of gateway solution After 6 mos have expired purchased...

Страница 18: ...This section is meant as a quick start to create your assets entity in the cloud Please reference the online knowledge base for the most up to date in depth training videos and support literature for...

Страница 19: ...Master Tag ID assigned to your IQAN Connect organization The supplier of the PVSG IQAN gateway is the main point of contact for administering the log in information as well as making sure the Master...

Страница 20: ...t the user must log into the web portal with their credentials To get access credentials contact your account administrator an email username and password will be sent to your email inbox to create a...

Страница 21: ...ed into their organization they will be greeted with their fleet overview page In order to start using the Parker Mobile IoT portal an account administrator should create organizations users and asset...

Страница 22: ...56 7890 Enter 1234567890 d Phone Number Int format 44 0 1234 123456 Enter 44 1234123456 e Organization to which you want to add the new user This list is searchable Make sure to assign a Home organiza...

Страница 23: ...14 Quick Start Guide Figure 6 Create New Users Steps...

Страница 24: ...a configurable field that can be edited at any time Serial number is a configurable field that can be edited at any time we recommend including the Master Tag or Machine VIN or identifier in this fiel...

Страница 25: ...d City of the Organizations e Zip Code of the organizations f Country where the organization resides g State where the organization resides 4 Complete Organization Settings a Fleet view select view be...

Страница 26: ...17 Quick Start Guide Figure 8 Create New Organizations Steps...

Страница 27: ...t to the vehicle only available on Premium and Basic packages See section 1 4 Ordering Part Numbers Accessories 2 2 1 Requirements PVSG IQAN gateway Cellular Coverage Parker Mobile IoT Service Plan su...

Страница 28: ...r the IQAN web forum IQAN User Forum Link https forum iqan se The gateway module must be added to the IQAN application before remote diagnostics can be performed and connected to the diagnostic bus Se...

Страница 29: ...esponsibility to ensure that the proper safety guards are in place to ensure that remote diagnostics cannot be performed in unsafe state 2 2 3 Remotely Connecting to your IQAN system After the PVSG IQ...

Страница 30: ...dropdown menu and select Connect Remote to open the Connect via Internet window You must have IQAN Connect licenses to use this service Contact your PVSG IQAN supplier for details on how to acquire t...

Страница 31: ...lication first log into the web application as noted in section 2 1 2 2 1 2 Parker Mobile IoT Users Assets Organizations Assuming the user has admin privileges follow these steps 1 Navigate to Organiz...

Страница 32: ...window will now show the Master Tag or Machine ID and if the asset is online or offline every time you access it An example of the window is shown in Figure 10 note Master tag I1GDENN is online Figur...

Страница 33: ...e the system will notify a user with a popup when there is a successful connection Once the system confirms connection the user can use any of the diagnostic tools as if they were plugged directly int...

Страница 34: ...te before performing remote diagnostics or program updates The user can remotely connect with IQANgo app for mobile devices a user friendly service tool for the IQAN series of controllers and displays...

Страница 35: ...b of the vehicle inside the front dash panel It is recommended to place gateway upward to visually check the Master and PTS IDs when providing support The following guidelines are related to physicall...

Страница 36: ...G IQAN to a Vehicle 3 1 Dimensions The PVSG IQAN dimensions are shown in Figure 12 below Figure 15 PVSG IQAN dimensions 1 28 3 25cm 1 70 4 31cm 5 84 14 83cm cm 5 25 13 33cm cm 4 70 11 93cm cm 6 30 16...

Страница 37: ...uct connector are covered in the connector manufacturer s datasheet Wire diameters used should be enough for the expected module current To use the remote diagnostic features of the PVSG IQAN gateway...

Страница 38: ...ons Main DT16 18SA K004 1062 16 0644 114017 The pins in the Deutsch DT16 connector are used for power power control and CAN communication channels In addition to the Deutsch connector there are 4 ante...

Страница 39: ...he pins with bold descriptions are required for the device to boot Main Connector Pin out Pin Function 1 Ethernet TXN 2 Ethernet TXP 3 Ethernet RXN 4 Ethernet RXP 5 Battery Negative Module 6 Unswitche...

Страница 40: ...IQAN Master Controller See Figure 15 Figure 16 Block diagram of wiring PVSG IQAN Gateway IQAN Master Controller IQAN Master Controller Diagnostics Bus CAN1 CANB Diagnostics Bus CAN0 CANA PVSG IQAN Ga...

Страница 41: ...tenna connections Antenna Connectors Type Function SMA GPS left SMA Cell D Diversity LTE 2 SMA Cell M Main LTE 1 RP SMA Wi Fi right Damage to equipment SMA connections should be torqued between 7 and...

Страница 42: ...icle battery source and to utilize Pin 11 Keyswitch for activating and deactivating as well as allowing a safe shut down sequence of the module Connecting Pin 6 to a switched battery source may result...

Страница 43: ...trol input capabilities The PVSG IQAN has an active high power control digital input that must be activated to power up the unit The power control digital input activates the PVSG IQAN when switched h...

Страница 44: ...or higher in the circuit that feeds the unit If your PVSG IQAN must always be powered the power control digital input can be directly connected to a fused battery power input called VBATT which will...

Страница 45: ...communication according to the SAE J1939 specification making the PVSG IQAN compatible with CAN based protocol through software CAN communication is used to communicate the status of multiple modules...

Страница 46: ...s The cable for the J1939 CAN bus has three wires CAN High CAN Low and CAN Shield which connect to the corresponding CAN_HIGH CAN_LOW and CAN_SHIELD pins on the connector When a module does not have a...

Страница 47: ...hould vary in length to eliminate bus reflections and ensure proper idle state voltage levels Max Number of Modules in a System The CAN bus can handle a maximum of 30 modules in a system at one time T...

Страница 48: ...00MHz 3GPP Release 9 Cat 1 up to 10 3 Mb s downlink up to 5 2 Mb s uplink UMTS HSPA 3G 850 900 1900 2100 MHz 3GPP Release 9 HSDPA cat 8 up to 7 2 Mb s downlink HSUPA cat 6 up to 5 76Mbps uplink GSM 2G...

Страница 49: ...z 3 1800MHz 7 2600MHz 3GPP Release 9 Cat 1 up to 10 3 Mb s downlink up to 5 2 Mb s uplink 2G GSM GPRS EDGE 900 1800 Mhz 3GPP Release 9 GPRS Class 33 CS1 4 up to 107 kb s downlink up to 85 6 kb s uplin...

Страница 50: ...have service available Note for countries in group B may require additional approval and country certifications Gateway will operate if the country s telecommunication networks support any of the 3G...

Страница 51: ...ries of operation IQAN WiFi Diagnostics Connect mobile devices PC phone tablet to gateway access point perform IQAN real time diagnostic and software OTA updates WiFi Mule Connect PC to gateway access...

Страница 52: ...Standard 802 11 b g n 2 4GHz Channels see note 1 1 13 Operational modes APN Client Concurrent two simultaneous instances Data transfer rate b 11 5 5 2 1 Mbps g 54 48 36 24 18 12 9 6 Mbps n 150 72Mbps...

Страница 53: ...LONASS L1OF BeiDou B1I Galileo E1B C Horizontal Accuracy Position 2 5 m GPS GLONASS GPS 4 0 m GLONASS 3 0 m Beiduo Max Navigation Update Rate 10 Hz GPS GLONASS 18 Hz GPS GLONASS Beiduo Time to First F...

Страница 54: ...ed in the following tables Status LED Pattern Description Red solid Indicates error also read during programming Blue heartbeat Gateway booting in process of establishing connection Red heartbeat Gate...

Страница 55: ...oting steps for the PVSG IQAN gateway to ensure the application of the gateway is correct If any of the steps do not solve the issue that the user is experiencing please contact support 8 2 1 Users ga...

Страница 56: ...the changes made in the cloud Check to ensure that the CAN networks are properly wired per section 4 1 Check to ensure that the CAN networks are broadcasting the signal that the user attempting to cap...

Страница 57: ...the GPS connection Check for cable breaks and loose connections If the gateway is transmitting other signals but not GPS add the GPS mode to the template in its own signal collection to check the sta...

Страница 58: ...upport Desk Site https parkeriot atlassian net servicedesk Support Help Desk information and instructions https parkeriot atlassian net servicedesk customer portal 4 topic 6346dba5 089d 4686 b76f d522...

Страница 59: ...O 10605 powered 8kV contact 15kV air unpowered 15kV contact 25kV air Electrical Reverse Polarity 32V Jump Start Over Voltage 36V Short Circuit All I O protected against shorts to vehicle battery or gr...

Страница 60: ...e materials 9 2 FCC Compliance NA Gateway This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2...

Страница 61: ...ired operation Le pr sent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitation est autoris e aux deux conditions suivantes 1 l appareil ne...

Страница 62: ...53 Markings Approvals 9 4 EU Declaration of conformity NA Gateway...

Страница 63: ...54 Markings Approvals...

Страница 64: ...55 Markings Approvals 9 5 EU Declaration of conformity EU Gateway...

Страница 65: ...56 Markings Approvals...

Страница 66: ...57 Appendix 10 Appendix...

Страница 67: ...58 Appendix 10 1 Diagram conventions The following symbols are used in the schematic diagrams in this document...

Страница 68: ...Appendix Symbol Meaning General input General output Frequency input Analog input Frequency sensor Pulse sensor Resistive sensor General sensor Application switch Load Pull down resistor Pull up resis...

Страница 69: ...60 Appendix Symbol Meaning Battery Fuse Resistor Ground Chassis ground...

Страница 70: ...HY33 5027 IB US...

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