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Diagnostics and Troubleshooting

 7-10

8000-A2-GB26-00

May 1998

Содержание HOTWIRE 8310 MVL

Страница 1: ...HOTWIRE DSLAM FOR 8310 MVL AND 8510 DSL CARDS USER S GUIDE Document No 8000 A2 GB26 00...

Страница 2: ...o notify any person of such revision or changes Changes and enhancements to the product and to the information herein will be documented and issued as a new release to this manual Warranty Sales and S...

Страница 3: ...eshooting and Diagnostics 1 7 2 Hotwire Menus and Screens H Overview 2 1 H Menu and Screen Formats 2 2 Components of a Hotwire Menu 2 2 Components of a Hotwire Screen 2 3 H Commonly Used Navigation Ke...

Страница 4: ...te 4 5 Configuring VLAN s on a DSL or MVL Card 4 6 Configuring the Active VLAN on each DSL or MVL Port 4 6 Configuring the Next Hop Router for each VLAN 4 7 Configuring Static Users 4 7 5 8310 MVL and...

Страница 5: ...7 6 H Network Problems 7 8 Slow Performance 7 8 Excessive Collisions 7 8 No Response at Startup 7 9 Cannot Upload Configurations to a Unix Server 7 9 A Download Code and Apply Download H TFTP Server C...

Страница 6: ...Contents iv 8000 A2 GB26 00 May 1998 This page intentionally left blank...

Страница 7: ...Systems NMSs and the following internetworking concepts H TCP IP applications H IP and subnet addressing H IP forwarding also referred to as IP routing H Bridging It is also assumed that you have alr...

Страница 8: ...ing the Hotwire DSLAM Describes the required procedures for configuring the Hotwire system Chapter 5 8310 MVL and 8510 DSL Card Configuration Describes the optional procedures for configuring the DSL...

Страница 9: ...Customer Premises Installation Instructions 8000 A2 GB22 Hotwire Management Communications Controller MCC Card IP Conservative User s Guide 8000 A2 GB27 Hotwire DSLAM for 8310 MVL and 8510 DSL Cards...

Страница 10: ...About This Guide viii 8000 A2 GB26 00 May 1998...

Страница 11: ...erates with the Hotwire 5620 SN The DSLAM is a set of central site products that terminate and consolidate packet data traffic from many customers in a serving area It then forwards the traffic to one...

Страница 12: ...ide Web Site at http www paradyne com The following illustration shows a typical Hotwire configuration Legend DSL Digital Subscriber Line SN Service Node MDF Main Distribution Frame POTS Plain Old Tel...

Страница 13: ...3 1 2 POSITION STACK ALM A IN B DC FUSES T4A MIN 48V 5 PWR FAN OUT SERIAL MCC 1 MANAGEMENT 3 LINE 1 2 3 S Y S T E M O K A lr m T e s t T X R X C o l E T H E R N E T MCC 8000 S Y S T E M O K A lr m T...

Страница 14: ...SYSTEM OK Alm Test ETHERNET TX RX Coll 98 15973 MGT SERIAL MGT 10BT ALARM SLOTS 1 6 SLOTS 7 12 SLOTS 13 18 LINES 48V A 48V INPUT 48V B RET A RET B FR GND 2 4 6 8 10 12 14 16 18 19 1 3 5 7 9 11 13 15 1...

Страница 15: ...rtual Lines MVL card The chassis requires at least one DSL or MVL card which is a circuit card that contains four RADSL or MVL modem ports an Ethernet interface to the Internet Service Provider ISP an...

Страница 16: ...n Software Functionality Depending upon your system access you can H Configure the system H Monitor the system and or H Run applications and diagnostic tests to troubleshoot the network Configuring th...

Страница 17: ...ial number along with firmware and hardware revisions are also shown Use the monitoring screens to help you gather pertinent information and isolate potential problem areas You can monitor the system...

Страница 18: ...Hotwire DSLAM System Description 1 8 8000 A2 GB26 00 May 1998...

Страница 19: ...AM has a menu and screen driven user interface system that enables the user to configure and monitor the Hotwire cards This chapter contains H Menu and Screen Formats H Commonly Used Navigation Keys H...

Страница 20: ...When selected a menu option displays a submenu window or screen 3 Letter Navigation Keys are provided within a menu list These keys provide a convenient way short cut to select a menu item For exampl...

Страница 21: ...For example if a user with a login account called admin logs into the system using the local console this field will display R admin 2 Display Area is the top portion of the screen on which pertinent...

Страница 22: ...Commonly Used Navigation Keys The following table lists navigation keys and their definitions These commands are used to move around the Hotwire DSLAM menus and screens Keys Definition Ctrl a Moves t...

Страница 23: ...nformation such as the chassis name name of person responsible for the system and physical location of the chassis For more information see Chapter 3 Initial Setup Instructions H B Card Selection to s...

Страница 24: ...IP Conservative User s Guide Hotwire DSL Menu After selecting a specific DSL card from the Card Selection screen the DSLAM system displays the Hotwire DSL Menu See Monitoring Menu See Configuration Me...

Страница 25: ...Bridge A General B Card VLAN C Port VLAN D Client VLAN E ARP E ARP A Parameters B ARP Entry F Download Code A Download Code B Apply Download C Interfaces A General B Control B Ports A Ethernet Port B...

Страница 26: ...ics E ICMP Statistics F SNMP Statistics E Bridge A Bridge Table B MAC Table C Client D VLAN E ARP Table 98 15900 Monitoring A Card Status B Physical Layer C Interfaces D Network Protocol E Bridge F SN...

Страница 27: ...o provide login security to the DSLAM user accounts must be configured NOTE There must be at least one administrator configured in order to have system security For information on configuring user acc...

Страница 28: ...D and password the system displays the Hotwire Chassis Main Menu Card Selection Screen From the Hotwire Chassis Main Menu select Card Selection to display the status of any of the 18 cards present in...

Страница 29: ...g 7 d3 DSL Status of DSL card Port 3 U UP D Down X Disabled or H Handshaking 8 d4 DSL Status of DSL card Port 4 U UP D Down X Disabled or H Handshaking 9 w1 WAN Status of WAN link Port 1 U Up D Down L...

Страница 30: ...3 The Hotwire DSL menu appears Exiting From the System You can manually log out of the system or after five minutes of inactivity the system will automatically log you out Manually Logging Off Procedu...

Страница 31: ...ou power on the Hotwire DSLAM for the first time the system displays the Who Am I screen on the console terminal On this screen you must set the management IP address and subnet mask for the MCC card...

Страница 32: ...st completes the Who Am I screen appears 2 From the Who Am I screen enter the management domain IP address of the MCC card and press Return For example if the IP address of the MCC card is 198 152 110...

Страница 33: ...or remote configuration If an MCC powers up with no router ID for new cards or after a clear NVRAM command has been executed the MCC will perform a BOOTP out the Ethernet interface to acquire an IP ad...

Страница 34: ...nt Chassis Number 16 alphanumeric characters Chassis serial number located on the lower right side of chassis 2 When you have made the appropriate changes to the screen a message Configuration has bee...

Страница 35: ...Card and DSL Cards Use the procedures in the following order to configure the MCC card and DSL cards for the basic setup for terminal management and user data connectivity For detailed information on...

Страница 36: ...ity Strings and Authentication Failure Trap MCC Card Creating SNMP Community Strings and Enabling Authentication Failure Traps page 4 5 5 Create default route MCC Card Creating the Default Route page...

Страница 37: ...nd Subnet Mask After powering on the system for the first time you must set the management IP address and subnet mask of the MCC card Also see Setting the Management IP Address and Subnet Mask on the...

Страница 38: ...yy or dd mm yy format prompt 6 Enter Broadcast or Unicast at the Action Broadcast Unicast prompt 7 Enter the IP address of the Simple Network Time Protocol SNTP server at the nnn nnn nnn nnn prompt NO...

Страница 39: ...ps to this address at the Enable Disable prompt 7 Press Ctrl z and save the changes For additional information on this screen see Chapter 4 SNMP Menu in the Hotwire Management Communications Controlle...

Страница 40: ...ame at the Domain Name prompt 8 Enter yes at the yes no prompt to save your changes NOTE For more information about the fields listed above see Chapter 3 Service Domain in the Hotwire DSLAM for 8310 M...

Страница 41: ...s Procedure To configure static users to get their peer address from DHCP 1 Select Configuration Bridge Client VLAN A E D 2 Enter the port number at the DSL Port prompt 3 Enter 0 or press Return at th...

Страница 42: ...Configuring the Hotwire DSLAM 4 8 8000 A2 GB26 00 May 1998...

Страница 43: ...SL card Use these options to customize your applications For information on customizing the MCC card see Hotwire Management Communications Controller MCC Card IP Conservative User s Guide DSL Configur...

Страница 44: ...Location assigned to the card Local Control Terminal Port Mode Standard Extended Default Standard Standard is for USA keyboards Extended is for European keyboards Remote Control Terminal Port Mode Sta...

Страница 45: ...s read and write permissions This is a UNIX system security feature NOTE This must be done before you can upload files to a UNIX server TFTP Server IP Address Address in nnn nnn nnn nnn format This ad...

Страница 46: ...Sent Number of packets sent in download Packets Received Number of packets received in download Bytes Sent Number of bytes sent in download Bytes Received Number of bytes received in download Transfe...

Страница 47: ...sequence Configuration Ports A B 2 The Ports menu appears Enter the desired value on each selected screen and field as shown in Table 5 2 and press Return Table 5 2 Ports Options 1 of 3 Ethernet Port...

Страница 48: ...mode the rates will not exceed the maximum speed and traps are sent when the links drop below the minimum as the transmission characteristics of the loop change SN Type Model number of endpoint For Mo...

Страница 49: ...Speed 768 704 640 576 512 448 384 320 256 192 128 Default 768 SN Type Model number of endpoint For Model 8310 MVL Card SN type is 6310 This field is read only Margin Threshold Sends a trap message if...

Страница 50: ...MTU max 64 1600 bytes Default 1536 NOTE The above MTU values are the only values you may enter Make certain that if you change from the default value the new numbers are appropriate to your network Do...

Страница 51: ...idge Screens Use the system information submenu of the Bridge screens to configure bridging information Procedure 1 Follow this menu sequence Configuration Bridge A E 2 The Bridge menu appears Enter t...

Страница 52: ...nabled or disabled traffic is forwarded on ports having the same VLAN designation IP Filter Enable Disable Default Disable There must be an entry in this field H When IP filtering is enabled the DSLAM...

Страница 53: ...mplete Entry Timeout minutes Length of time that a complete entry remains in the ARP Table before removal A complete entry is one for which there is a MAC address and a node has responded to the ARP r...

Страница 54: ...em Name 16 alphanumeric characters Enter the name assigned to the SN System Contact 32 alphanumeric characters Enter the name or number of the person responsible for the SN System Location 16 alphanum...

Страница 55: ...atistics card status and physical and logical interface status information is presented Most of the Monitoring screens are read only that is the information displayed is to help you gather pertinent i...

Страница 56: ...Size Total and Available Fast Data Ram Card Type Type of Card MCC DSL Model Num Model number of card Serial Num Serial number of card Firmware Version of firmware CAP Firmware For Model 8510 only Vers...

Страница 57: ...nitoring Physical Layer B B 2 The Physical Layer menu appears Select the submenu option as shown in Table 6 2 and press Return Table 6 2 Physical Layer Options 1 of 5 Active List Active Ports List B B...

Страница 58: ...etwork destinations Flooded Information received then sent out to each of the interfaces Filtered Processes or devices that screen incoming information Discarded Packets discarded VLAN Error Number of...

Страница 59: ...itted E Excessive collisions port tried to send a packet 15 times without success Disconnects Number of disconnects on the Ethernet port and what type Disable Transmit error timed out MAU drop Transce...

Страница 60: ...ts Tells you the number of times the link has been down and the elapsed time the link has been up Enter port number one to four to see the fields for current 15 minute period real time count of events...

Страница 61: ...in the downstream data path up err secs Count of the number of up error seconds with at least one block error in the upstream data path dn svr err sec Count of the number of seconds with at least 800...

Страница 62: ...terfaces screens to display read only system information about interfaces Procedure To view the active interfaces list and interface status list 1 Follow this menu sequence Monitoring Interfaces B C 2...

Страница 63: ...port Port linked to this interface The only information that changes on this screen is the state active or port wait column Status Interface Status B C B Displays a list of additional information aft...

Страница 64: ...on Procedure To view socket statistics UDP statistics TCP data and connection statistics IP statistics ICMP statistics and SNMP statistics These statistics only apply to traffic over the backplane 1 F...

Страница 65: ...Bytes Bytes waiting in the socket for the owning application to process will go to 0 when processed by the application Send Bytes Bytes waiting to be sent out to the remote machine PDU Drops Incoming...

Страница 66: ...icated data is discarded by TCP pkts rcvd out of order Packets received out of order pkts of data after window Packets of data received after our receive window is full window probes Packets received...

Страница 67: ...palive request timed out keepalive probes sent Number of TCP keepalive probes sent connections dropped by keepalive Number of connections dropped because the keepalive timer failed to get any response...

Страница 68: ...f receiving valid SNMP Get Request and Get Next PDUs Set Requests Total number of SNMP Set Requests PDUs accepted and processed by the SNMP agent Total Set Variables Total number of MIB objects modifi...

Страница 69: ...Community Administration Number of SNMP Protocol Data Units PDUs with community based authentication Bad Versions Total number of SNMP messages delivered to the SNMP agent for an unsupported SNMP ver...

Страница 70: ...DSL Bridge Screens Use the Bridge screens to display read only system information Procedure To view bridge information 1 Follow this menu sequence Monitoring Bridge B E 2 The Bridge menu appears Selec...

Страница 71: ...Displays the MAC table Bridge lb0 Equivalent to e1a Name of the logical bridge Entry Enter the MAC table entry number you wish to view Entries Number of entries in the MAC table Bridge Timer Timer th...

Страница 72: ...n Bridge screen menu A E C DNHR Default next hop router name IP Scoping Enabled Disabled Mux Mode Enabled Disabled IP Filtering Enabled Disabled IP source filtering VLAN B E D Displays VLAN informatio...

Страница 73: ...8 DSL SN Information Screen Use the SN Information screen to display read only Service Node information Procedure 1 Follow this menu sequence Monitoring SN Information B F 2 The SN menu appears The in...

Страница 74: ...System Name 16 alphanumeric characters Name assigned to the endpoint System Contact 32 alphanumeric characters Name or number of the person responsible for the endpoint System Location 16 alphanumeric...

Страница 75: ...00 May 1998 Diagnostics and Troubleshooting 7 Applications Screens This menu selection is not currently supported on this card Diagnostic Screens Use the Diagnostics submenu to perform selftests or v...

Страница 76: ...tions Major alarms include Selftest failure Processor failure sanity timer and DSL or Ethernet port failures Minor alarms include Config Error configuration has been corrupted and threshold exceed for...

Страница 77: ...and 6 DSL ports 1 and 2 are up U Positions 7 and 8 DSL ports 3 and 4 are disabled X The following table explains the codes by position Position Display Description card type MCC 1 T Test mode Card cur...

Страница 78: ...ble 7 2 Major Alarms 1 of 2 Failure Type Action Selftest failure 1 Check the Selftest Results display by following the menu sequence Diagnostics Selftest 2 Do another Selftest Reset and check results...

Страница 79: ...connector or interface panel connections for the original slot are bad Schedule maintenance for the chassis and try to use the spare slot temporarily If this does not solve the problem the DSL card is...

Страница 80: ...elated to problems with the DSL card Margin Threshold A trap message is sent if margin falls below selected value H If DSL speed is set to a Fixed Rate you may choose to lower the speed in the directi...

Страница 81: ...ontinue normal operation H If the threshold is set high 4 and the link is currently down then check the Margin statistics over the past hour and day If the numbers are low there may be a situation whe...

Страница 82: ...3 Determine whether or not your system is the only one in the network with a problem Slow Performance PROBLEM Performance is slow ACTION 1 Check the Ethernet Statistics screen for excessive Cycle Red...

Страница 83: ...Be sure LEDs go through the reset sequence once Then a second time after 15 20 seconds Cannot Upload Configurations to a Unix Server PROBLEM TFTP server denies write permission Message is TFTP recv f...

Страница 84: ...Diagnostics and Troubleshooting 7 10 8000 A2 GB26 00 May 1998...

Страница 85: ...with a new version of code and then apply this code to your system New firmware releases are typically applied to either the MCC or DSL cards in your system When a software upgrade affects both the MC...

Страница 86: ...rom the configuration menu From the DSL Configuration Main Menu select Configuration Card Status Download Code A A F This selection brings you to the Download submenu Select Download Code NOTE To down...

Страница 87: ...re Enter the image file name and the TFTP Service IP address Select yes to begin the file transfer When the file transfer has successfully completed the system will automatically restart and become fu...

Страница 88: ...Download Code and Apply Download A 4 8000 A2 GB26 00 May 1998...

Страница 89: ...ps The DSL card sends the following traps Event Trap Class Comment Trap MIB Device failure major AN s operating software has detected an internal device failure 15 sys Selftest failure minor Sent if a...

Страница 90: ...major 2 MII Ethernet link up normal 3 MII xDSL margin low minor Margin estimate below customer set threshold 3 dsl xDSL margin normal normal Margin estimate now above customer set threshold 103 dsl xD...

Страница 91: ...uration table 107 dsl SN loss of power minor Card received last gasp message from SN followed by a link down condition one minute later 17 dsl SN device failure major Operating software has detected a...

Страница 92: ...Traps B 4 8000 A2 GB26 00 May 1998 This page intentionally left blank...

Страница 93: ...The PSTN facility that houses one or more switches serving local telephone subscribers An identification used by an SNMP manager to grant an SNMP server access rights to MIB The address used for rout...

Страница 94: ...packets and information messages related to IP The worldwide internetwork that predominantly uses the TCP IP protocol A private network or internet using Internet standards and software but protected...

Страница 95: ...SL card s DSL port 1 Interface name of a DSL card s DSL port 2 Interface name of a DSL card s DSL port 3 Interface name of a DSL card s DSL port 4 Endpoint modem at the customer premise also known as...

Страница 96: ...e of terminal such as a VT100 or 3270 to communicate with a device requiring that terminal interface Trivial File Transfer Protocol A standard TCP IP protocol that allows simple file transfer to and f...

Страница 97: ...atic users 4 2 4 7 Configure the active VLAN on DSL or MVL port 4 2 4 6 Configure time and date 4 2 Configure VLAN s on DSL or MVL cards 4 2 4 6 Control Interface screen 5 8 Control screen 5 8 Create...

Страница 98: ...TS splitter 1 1 R Rate Adaptive Digital Subscriber Line RADSL 1 1 remote login 2 3 RTU Information screen 5 12 6 20 S Selftest screen 7 2 Service Nodes SNs 1 1 setting time and date 4 4 setup instruct...

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