23
22
18. The UPS is now ready for the normal operation.
19. Properly dispose of the old battery module at an appropriate recycling
facility or return them to the supplier in the packing material that the new
battery module came in.
NOTE:
If the UPS has a Weak/Bad Battery Alarm after replacing the battery
module, the user must initiate a self test to clear the Weak/Bad Battery Alarm.
To initiate a self test see section 4 "
SELF TEST
".
FIG. 3
FIG. 4
FIG. 1
FIG. 2
IF THE UPS REQUIRES SERVICE
1. Use the
TROUBLESHOOTING
section to eliminate obvious causes.
2. Verify there are no tripped circuit breakers and that the batteries are good. A
tripped circuit breaker and defective batteries are the most common issues.
3. Call your dealer for assistance. If you cannot reach your dealer, or if they
cannot resolve the issue call or fax the Technical Support department at the
following numbers; Voice phone (972) 446-7363, FAX line (972) 446-9011
or visit our Web site at www.minutemanups.com the "Discussion Board".
Please have the following information available BEFORE calling the Techni-
cal Support Department.
A. Contact name and address.
B. Where and when the unit was purchased.
C. All of the model information about your UPS.
D. Any information on the failure, including LEDs that may be illuminated.
E. A description of the protected equipment, including model numbers if pos-
sible.
F. A technician will ask you for the above information and, if possible, help
solve the issue over the phone. In the event that the unit requires factory
service, the technician will issue you a Return Material Authorization Num-
ber (RMA #).
G. If the UPS is under warranty, the repairs will be done at no charge. If not,
there will be a charge for the repair.
4. Pack the UPS in its original packaging. If the original packaging is no longer
available, ask the Technical Support Technician about obtaining a new set.
It is important to pack the UPS properly in order to avoid damage in transit.
Never use Styrofoam beads for a packing material.
A. Include a letter with your name, address, day time phone number, RMA
number, a copy of your original sales receipt, and a brief description of the
problem.
5. Mark the RMA # on the outside of all packages. The factory cannot accept
any package without the RMA # marked on the outside.
6. Return the UPS by insured, prepaid carrier to:
Para Systems Inc.
MINUTEMAN UPS
1809 W. Frankford Road, Suite 150
Carrollton, TX 75007
ATTN: RMA # _______