9-9
Trouble
Cause
Solution
Paper Jam
There is too much paper in the
tray.
The print media is beyond the
usage specification range.
There is foreign matter in the feed
channel.
The feed roller is dirty.
Internal parts failure.
Remove excess paper from the tray.
If you print on special print media,
please use the multipurpose input
tray.
Make sure to use the paper that
meets specifications. If you print on
special print media, please use the
multipurpose input tray.
Clean the feed channel.
Clean the feed roller.
Print with Multi-
page Fed Paper
Excessive static electricity on the
print media.
The print media is damp or sticks
together.
Internal parts failure.
Separate the print media to
eliminate some static electricity.
It is suggested that you use the
recommended print media.
Separate the print media or use
better and dry print media.
Note:
• If the problem remains, please contact Pantum Customer Service.
