9-8
9.2. Software Failure
Trouble
Solution
Pantum
P
3500 Series Printer Driver cannot be
found in the printer and fax folders.
Reinstall the printer driver.
Ensure that the USB interface cable and the
power cord are both properly connected.
The printer is in Ready mode but does not
perform any print job.
If the failure still exists after restarting the
printer, please reinstall the printer driver.
Ensure that the USB interface cable is
properly connected.
Failed to install the driver.
Check whether the Print Spooler service is
enabled. Check the power supply and the
connection of the printer.
The driver is not available after the IP address
of the printer is changed.
Modify the IP address of the printer driver port.
Please reinstall the printer program if the
above method does not work.
It is recommended to set the IP address of the
network printer as a fixed one.
It is recommended to bind the IP address with
the printer M
AC
address in the DHCP network.
9.3. Common Trouble Shooting
9.3.1. Common Trouble
Trouble
Cause
Solution
Printer Problems
The printer does
not work
The cable between the computer
and the printer is not connected
properly.
Error in specifying the print port.
The printer is offline, and Use
Printer Offline is checked.
The printer does not recover from
an internal error, such as a paper
jam, paper empty, etc.
Disconnect and then reconnect the
printer cable. Check the Windows
printer settings to ensure that the
print job is sent to the correct port.
If the computer has more than one
port, make sure that the printer is
connected to the correct port.
Make sure that the printer is in the
normal online status.
Problems in Handling Paper
Paper Feed Failure The print media is loaded
incorrectly.
The print media is beyond the
usage specification range.
The feed roller is dirty.
Please correctly load the print
media. If you use special print media
for printing, please print with the
multipurpose input tray.
Please use the print media within the
specification range.
Clean the feed roller.
