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Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the
table or a problem is not described below.
Symptom
Cause/solution
Reference
pages
Power is not turned on.
When using DC power supply
• Is 12 V DC power supply connected to
the power supply terminal?
→
Check whether the connection is
appropriately established.
• Is the AC adaptor in use compliant with
the Specifications?
→
Check the Specifications regarding
AC adaptor.
When using a PoE device for power
supply
• Are the PoE device and the network
connector on the rear of the camera
connected using a LAN cable (4-pair)?
→
Check whether the connection is
appropriately established.
• Depending on the PoE device, the
power supply will stop when the
demanded power exceeds its total
power limit for all PoE ports.
→
Refer to the operating instructions of
the PoE device in use.
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Camera search cannot
be performed with
Panasonic "IP Setting
Software".
Click "Services and Applications", select
"Wearable Camera Agent" under
"Services", and then right click and select
"Stop". After using Panasonic "IP Setting
Software", follow the above procedure to
select "Wearable Camera Agent", and
then right click and the select "Start".
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