Symptom
Cause/solution
Reference pages
When using an optional inner
cover, upper side of images
are hidden (become black)
when the tilt angle of the
camera is almost level.
•
This is not malfunction.
(This is caused by the shape of the inner cover
WV-Q157 or an inner cover provided to an optional
bracket.)
In this case, images may also be washed out
depending on the photographic subject when “On”
is selected for “AGC” on the setup menu.
Installation Guide
Cannot adjust the focus
correctly.
•
Is there dust or dirt on the dome section?
Clean the dome section.
Installation Guide
•
Are photographic subjects hard to focus on with the
auto focus function?
Adjust the focus manually.
14
The image is not being
refreshed.
•
Depending on the version of your browser, there
might be difficulties refreshing the picture, etc.
Installation Guide
•
Depending on the traffic of the network or the
concentration of access to the camera, there might
be difficulties displaying the camera picture.
Request the camera picture using the web browser
such as by pressing the [F5] key, etc.
-
No image is displayed (or too
dark).
•
Is the brightness setting set at an appropriate level?
Click the [Normal] button of [Brightness].
12
Images are displayed washed
out.
•
Is the brightness setting set at an appropriate level?
Click the [Normal] button of [Brightness].
12
Flicker appears on the
screen.
•
When flicker occurs frequently, select “Indoor
scene” for “Light control mode”.
SW396
SW396
SW395
SW395
SC386
SC386
SC385
SC385
:
102
SC384
SC384
SW175
SW175
SW174W
SW174W
SW172
SW172
ST165
ST165
ST162
ST162
:
108
The camera does not move
onto the preset position
exactly.
•
When the camera position is moved from the preset
position after turning on the power of the camera,
execute the position refresh function from the
[Default reset] tab of the “Maintenance” page. When
“Position refresh” is set for the created schedule, the
camera position will be corrected periodically.
215
220
•
Is any part of the camera worn out?
When the camera does not move to the exact
position frequently, the driving parts may be worn
out. Contact the dealer for assistance.
-
The camera does not
automatically move to the
previous position when
turning on the power of the
camera.
•
If the camera always moves to a specific position
after turning on the power of the camera, register
that position as the home position when convenient.
The camera will automatically move to the
registered position using the self return function
when turning on the power of the camera.
94
236
Operating Instructions
23 Troubleshooting
