6. Troubleshooting
11
6. Troubleshooting
Troubleshooting
6.1 Troubleshooting
Monitor display (lobby station images)
Ringtone
Others
Problem
Cause & Solution
Page
Images appear distorted.
R
Images may appear distorted because of the characteristics of the
camera lens. This is not a malfunction.
–
The background appears
greenish.
R
At night or when there is poor light in the area around the lobby
station, lights or white objects near the lobby station may appear
greenish. This is not a malfunction.
–
Images at night are dark
and faces cannot be
identified.
R
Even when the lobby station’s LED lights are lit, because the light
from the LED lights cannot illuminate the edges of the visible area
(the areas directly next to the lobby station), faces of people may not
be identifiable even when they are close to the lobby station.
→
We recommend installing extra lights in the area around the lobby
station.
–
The images of people’s
faces are dark.
R
Images of people’s faces appear dark when there is strong sunlight or
a backlight in the area around the lobby station.
→
Use the backlight compensation function.
6
Images are dirty or
unclear.
R
Images are not in
focus.
R
There is dirt on the surface of the lobby station’s lens.
→
Wipe the lens with a soft, dry cloth.
10
R
There is water condensation on the surface of the lobby station’s
lens.
→
Wait for the condensation to evaporate.
–
Images are white or
black.
R
The brightness of the display is not correctly adjusted.
→
Adjust the brightness when images are displayed.
6
Images are white, or
white lines or circles are
shown on the display.
R
Strong light such as sunlight is shining into the lens of the lobby
station causing images to be difficult to see on the display. (This is not
a malfunction.)
→
Locating the lobby station away from direct sunlight or changing
the angle that the lobby station is installed may help reduce this
problem.
–
There is a small black dot
in the background.
R
If the sun can be seen, its centre appears as a black dot. This is not a
malfunction.
–
Images are flickering.
R
AC (alternating current) lights such as fluorescent lights are used
near the lobby station.
→
AC (alternating current) lights such as fluorescent lights may
cause flickering in dark environments. (This is not a malfunction.)
–
Problem
Cause & Solution
Page
The ringtone for the
lobby station does not
sound.
R
The lobby station and main monitor may not be correctly connected
together.
→
Contact an authorised service centre.
–
Problem
Cause & Solution
Page
The product does not
work with correct
operations.
The product does not
work properly.
R
Perform the following operations.
→
Press the
M
RESET
N
button on the bottom side of the main monitor
with a pointed object. (Configured settings are not affected.)
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prj_4365-as_is.book Page 11 Monday, August 27, 2018 6:03 PM
