74
Problem
Actions
Screen
Chaotic image, noisy
Set “P-NR” in the Picture Menu (to remove noise). (p. 30)
●
Check nearby electrical products
●
(fluorescent lamp, DECT phones, mobile phones, microwave, etc.).
No image can be displayed
Is “Colour” or “Contrast” in the Picture Menu set to the minimum?
●
(p. 30)
Please also refer to “Neither image nor sound is produced” (p. 73).
●
Blurry or distorted image
(no sound or low volume)
Reset channels. (p. 34 and p. 35)
●
Please also refer to “Neither image nor sound is produced” (p. 73).
●
Unusual image is displayed
Turn the TV Off with Mains power On / Off switch, then turn it On
●
again.
If the problem persists, perform “Shipping Condition” (p. 49).
●
Sound
No sound is produced
Is “Sound mute” active? (p. 9)
●
Is the volume set to the minimum?
●
Please also refer to “Neither image nor sound is produced” (p. 73).
●
Sound level is low
or sound is distorted
Sound signal reception may be deteriorated.
●
Set “NICAM” (p. 31) in the Sound Menu to “Off”.
●
(Analogue only)
Please also refer to “Neither image nor sound is produced” (p. 73).
●
Digital Channel
Due to the digital reception technologies involved, quality of the digital signals may be relatively low in
●
some cases, despite good reception of analogue channels.
Interference or
frozen / disappearing
image in freesat, DVB or
Other Sat. mode
Check “Signal Condition” (p. 37, 38 and 42).
●
If “Signal Quality” or “Signal Strength” are displayed in red, the
signal is weak.
Check aerial or dish.
●
Check your postcode area is able to receive the Freeview channels
●
at
www.freeview.co.uk
Digital signals may be relatively low to prevent interference with
●
analogue signals for the period of Digital Switchover. Check the
plan of Digital Switchover at
www.digitaluk.co.uk
Weather conditions will affect signal reception (heavy rain, snow,
●
etc.), in particular in poor reception areas. Even during good
weather the high pressure can cause poor reception of some
channels.
Turn the TV off with the Mains power On / Off switch, then turn it On
●
again.
Reset channels. (p. 34 and p. 35)
●
Some channels
cannot be tuned
Check the aerial or dish.
●
Cannot find a channel
you have previously watched
The channel may broadcast for part of the day.
●
Check the channel in the TV Guide. (p. 18 and p. 19)
●
Channel position numbers may be changed by broadcasters.
●
Reset channels. (p. 34 and p. 35)
●
In freesat mode, not possible
to adjust the volume and set
Speakers / Headphones for
Audio Description sound track
(unlike DVB)
This is due to broadcast limitations. (p. 31)
●
Some freesat channels do not
produce the sound in English
by default
This is due to broadcasts even if they have English sound. In this
●
case, press the OPTION button and set “Multi Audio” (p. 17).
Please note that this setting cannot be memorized if the TV is
turned Off with Mains power On / Off switch.
FAQs
