Frequently Asked
Questions
98
Problem
Actions
HDMI
Sound is unusual
•
Set the sound setting of the connected equipment to “2ch L.PCM”.
•
Check the [HDMI1 / 2 / 3 / 4 Input] setting in the Sound Menu.
(p. 39)
•
If digital sound connection has a problem, select analogue sound
connection.
(p. 90)
Pictures from external
equipment are unusual
when the equipment is
connected via HDMI
•
Check the HDMI cable is connected properly.
(p. 81, 86 - 88)
•
Turn the TV and equipment Off, then turn them On again.
•
Check an input signal from the equipment.
(p. 91)
•
Use equipment compliant with EIA/CEA-861/861D.
Network
Cannot connect to the
network
•
Check the LAN cable or Wireless LAN Adaptor is connected properly.
(p. 72)
•
Check the connections and settings.
(p. 72 - 76)
•
Check the network equipment and network environment.
•
If the problem persists, consult your Internet Service Provider or
telecommunications company.
Cannot select the
file during DLNA
operations
•
Is the media server prepared?
(p. 71)
•
Check applicable data format.
(p. 92 - 94)
Cannot operate
VIERA Connect
•
Check the connections and settings.
(p. 72 - 76)
•
The server or connected line might be busy now.
Digital TV
Note: Digital TV reception is only as good as the antenna and the antenna cabling delivering the
DTV signals to the television. Reliable digital TV reception requires high quality, robust DTV signals
which can only be achieved when using a TV antenna and cabling designed for digital TV reception.
•
Further reading please visit: http://www.digitalready.gov.au/publications.aspx where you can
download ‘The Digital TV Antenna Systems for Homes Handbook’ information pdf file.
•
For your safety, the antenna and cabling should be inspected / installed by a licensed installer
that should comply with Australian Standard AS1417.1 for Domestic installations or AS1367 for
MATV installations.
Connecting devices
such as DTV recorder /
PVR / VCR etc that also
require an antenna
connection to the
digital television
•
To maintain optimum antenna signal quality, use an ‘F’ type TV signal
splitter (as illustrated) when connecting two or more devices to the
same antenna socket.
RG6Q Fly Lead
TV
DTV Recorder /
PVR / VCR
Out
in
‘F’ type
Antenna Splitter
Antenna Socket
Wall Plate
RG6Q Fly Lead
RG6Q Fly Lead
•
Hint: Some degradation of the DTV signal may occur if you are
connecting the aerial through an external device (e.g. DVD Recorder
or Set Top Box). In this case it is better to use a splitter and connect
the aerial directly to both devices.
After digital TV tuning,
(or re-tuning) some or
all DTV channels are
missing
•
Check to ensure your area is covered by DTV transmissions.
•
Check that the aerial and antenna cable are designed for DTV reception.
If you live within 5-10 km of DTV transmission towers, a combined VHF
/ UHF Digital TV aerial should be adequate. Outside this area, separate
VHF and UHF aerials provide superior reception performance.
•
If you live in a unit or apartment, check to ensure the Master Antenna
TV (MATV) system is designed for analogue and DTV reception.
Please consult your body corporate.
Picture infrequently
pixelates on some or
all channels
•
Electrical interference caused by local or distant lighting storms,
heavy rain, high wind etc. may cause picture to break up and or
audio to mute / distort momentarily.
•
Impulse noise interference from an infrequently used electrical appliance,
or a passing vehicle or lawn mower with a “noisy” ignition system.
•
Older style antenna cabling, loose fitting/corroded wall socket
connections / terminals etc.
