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10.1.8. Service Mode 8 (Check & Call)
10.1.8.1. Overview
This feature enables the Authorized Servicing Dealers to manage and improve the Fax machine maintenance to their customers by
alerting them of equipment problems. It also can be used as a Supply Sales Tool by alerting the Dealer that the unit is running Low
on Toner. The function overview is as follows:
1. The machine’s printer error information is stored in the Printer Report.
2. The printer report can be manually printed when required.
3. When printer errors occurs, the unit can automatically transmit the Service Alert Report to the pre-registered telephone
number.
4. When the unit detects Low Toner or the Drum Cartridge life expectancy has been reached, it can automatically transmit the
Maintenance Alert Report to the pre-registered telephone number.
5.
When the unit detects Low Toner or the Drum Cartridge life expectancy has been reached, it can automatically print out the
Toner Order or Drum Order Form with pre-registered order information.
10.1.8.2. Printer Reports
•
Conditions under which a report can be printed or transmitted
1. Manually print
The Printer Report can be printed by Service Mode 3. Refer to
2. Automatic transmission/printout
3. Service Alert Report
When the unit detects an Emergency Printer Error, the unit will immediately transmit the Service Alert Report to the pre-
registered telephone number. However, the unit will not transmit the Service Alert Report if it finds the same error within the
same date in the error log.
4. Maintenance Alert Report
When the unit detects Low Toner, the unit can automatically transmit the Maintenance Alert Report to the pre-registered
telephone number. Refer to the Printer Error Code Table.
5. Toner Cartridge Order Form or Drum Cartridge Order Form
When the unit detects Low Toner or Drum Cartridge life expectancy has been reached, the unit can automatically print the
Toner Order or Drum Cartridge Order Form with the pre-registered order information.
Note:
The Service and Maintenance Alert Reports are managed in the same manner as the normal memory transmission (Retry,
Incomplete, File List, Display while it is transmitting, Journal).
•
Printer Error Code Table
Note:
1. Tx Report : S = Service Alert Report, M = Maintenance Alert Report
2.
Condition
: R = Receive Mode, C = Copy Mode, S = Standby Mode, T = Transmit Mode
Info.
Code
Printer Error
Code
LED/LCD
Log
Only
Tx
Report
Condition
Content of Error
001
11
JAM
O
R/C
Paper Jam.
007
14-18
JAM
O
R/C
Paper Exit Error.
021
22-26
O
S
R/C
Fuser Problem / LP Thermistor disconnected
Problem
041
00
TONER
O
S/R/C
No Toner
043
00
TONER
O
M
S/R/C
Low Toner Warning
044
00
REPLACE
DRUM
O
M
S/R/C
Warning to replace OPC Drum Cartridge
045
61
TONER
O
S
No Toner Cartridge
051
55
O
S
R/C
Printer Error
054
31,32,36
O
S
R/C
LSU Problem
060
Rx Door Open
Содержание UF-4500
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