36
Troubleshooting
Troubleshooting (Basic)
Follow the instructions below when a problem has occurred. There is also an
advanced troubleshooting guide in the “Reference Manual”. For a software prob-
lem, refer to the software’s instruction manual. If the problem persists, contact
Panasonic Technical Support (
page 54). You can also check the computer’s
status in the PC Information Viewer
(
Reference Manual
“Checking the Computer’s Usage Status”).
Starting Up
Cannot start up.
The power indicator
or battery indicator
is not lit.
Connect the AC adaptor.
Insert a fully charged battery.
Remove the battery pack and the AC adaptor, then con-
nect them again.
If a device is connected to the USB port, disconnect the
device, or set [Legacy USB Support] to [Disabled] in
the [Advanced] menu of the Setup Utility. (
Refer-
ence Manual
“Setup Utility”)
Cannot turn on the
computer.
The computer does
not resume from
sleep (
)
/standby
(
).
(The power indicator
blinks quickly in
green.)
Leave it in an environment of 5 °C {41 °F} or higher tem-
perature for about an hour, then turn on the power again.
You have forgotten
the password.
Supervisor Password or User Password: Contact Pana-
sonic Technical Support (
page 54).
Administrator password:
If you have a password reset disk, you can reset the ad-
ministrator password. Set the disk and enter any wrong
password, then follow the on-screen instructions and set
a new password.
If you do not have a password reset disk, reinstall (
page 32) and set up Windows, and then set a new pass-
word.
