background image

18

Troubleshooting

When a problem occurs, refer to this page. If you still cannot troubleshoot the 
problem, contact PANASONIC TECHNICAL SUPPORT.

For Devices

The sensor does 
not enroll or 
authenticate my 

fi

 ngerprint.

 Slide your 

fi

 nger correctly. (For further information 

about enrollment and authentication, refer to “How 
to Use the Fingerprint Reader” (

Î

 page 4) and 

“Fingerprint Tutorial”. 
(<Model with Windows XP> Click [start] - [All Programs] 
- [Protector Suite QL] - [Fingerprint Tutorial] / 
<Model with Windows Vista> Click 

 (Start) - 

[All Programs] - [Protector Suite QL] - [Fingerprint 
Tutorial])

 The sensor enrolls or authenticates no 

fi

 ngerprint, or 

performs authentication poorly, despite the correct 
way of 

fi

 nger sliding when your 

fi

 nger is in any of the 

conditions stated below:
• Rough skin, or injured 

fi

 nger (with a cut or a skin 

in

fl

 ammation)

• Extremely dry
• Soiled with mud or oil
• Fingerprint has been worn and has faded
• Wet with water or sweat
<You can improve enrolling and authentication 

sensitivity by taking the following steps when any of 
the conditions described above exists>

• Wash your hands or wipe them dry.
• Use a different 

fi

 nger for registration or 

authentication.

• Treat your 

fi

 nger with a hand cream when it is rough 

skin or dry.

 Clean the 

fi

 ngerprint sensor. (For further information, 

refer to “Handling & Maintenance” (

Î

 page 15)) 

 The 

fi

 ngerprint sensor may be malfunctioning when it 

continues to perform poorly after the steps described 
above have been performed. Contact PANASONIC 
TECHNICAL SUPPORT.

(Enrollment and authentication is unavailable to an extremely minority of people 
including those whose 

fi

 ngerprints give little data for personal identi

fi

 cation.)

00_FingerprintReader_UK.indd   18

00_FingerprintReader_UK.indd   18

30.01.2008   15:06:14

30.01.2008   15:06:14

Содержание Toughbook CF-18BCAGCMM

Страница 1: ...rograms Page in these Supplementary Instructions or in the Reference Manual for the computer Some of the illustrations in this manual may differ slightly in shape from the actual items in order to mak...

Страница 2: ...e Operating Instructions for the computer Names and Functions of Parts CF 19 Series Fingerprint Reader Appearance may differ depending on specifications CF 30 Series Appearance may differ depending on...

Страница 3: ...3 CF 52 Series Fingerprint Reader Appearance may differ depending on specifications CF 74 Series Appearance may differ depending on specifications Fingerprint Reader...

Страница 4: ...A Set the first joint of your index finger on the sensor as illustrated to the right B Slide your finger toward yourself while keeping it in contact with the fingerprint sensor C Slide your finger do...

Страница 5: ...ingerprint device or neglect of Fingerprint device use or any data loss resulting from such developments as Fingerprint authentication device malfunctioning Only for CF 19 and CF 30 Series To protect...

Страница 6: ...your computer Recommended Installation Procedure Performed by the Computer Administrator Performed by each user Step 1 Step 4 TPM Installation Installation Manual of TPM If the TPM is not being used...

Страница 7: ...r to Backup page 13 General interaction with third party applications There is no guarantee that there will not be any negative interaction with any third party software and will not accept any respon...

Страница 8: ...l from upper right to the bottom right or bottom left If this procedure is skipped the Please swipe you finger message may overlap the Tablet PC Input Panel 1 Log on to Windows as an Administrator 2 C...

Страница 9: ...s message is displayed by the Protector Suite QL Icon in the notification area If the TPM is not being used skip this step 1 Click on the Invalid TPM status message to start Advanced Security Initiali...

Страница 10: ...and click Finish Enrollment mode You can make the configuration for the enrollment only once during this initialization phase Enrollment to the biometric device All enrolled fingerprints are stored d...

Страница 11: ...mend you use the Power on Security feature This feature prevents unauthorized access to the user s computer at the BIOS level After first finger enrollment Power on Security message appears Select Yes...

Страница 12: ...ect Set Supervisor Password and press Enter E Enter your password in the Enter New Password and press Enter The password will not be displayed on the screen You can use up to 32 alphanumeric character...

Страница 13: ...sword you may lose your data in case of authentication hardware failure File used by each user Backup user passport data Default name UserAccount vtp You need this file when you replace the embedded f...

Страница 14: ...ield password field but internally created with two independent forms There can be auto submit problems with web forms which do not have Submit button All forms that you cannot submit with Enter will...

Страница 15: ...other dry conditions Malfunction or damage may occur when The fingerprint sensor surface was damaged by the strong rubbing of a solid material scratches or being pecked with a pointed item The sensor...

Страница 16: ...ppears click Next without deleting fingerprint samples F Click Manage Passwords G Select Power On in Password Types and click Unset password H Enter the password for Power on Security and click OK I C...

Страница 17: ...med by the Computer Administrator A Log on to Windows as an Administrator B Close all programs C Model with Windows XP Click start Control Panel Add or Remove Programs Model with Windows Vista Click S...

Страница 18: ...f the conditions stated below Rough skin or injured finger with a cut or a skin inflammation Extremely dry Soiled with mud or oil Fingerprint has been worn and has faded Wet with water or sweat You ca...

Страница 19: ...s necessary to cancel the fingerprint verification operation to get to the password dialog User cannot use enrolled finger e g injury It is strongly recommended to enroll at least two fingers to avoid...

Страница 20: ...tion operation to get to the password dialog then enter your Windows log on password To access My Safe 2 If you did not perform the procedure in step B or it did not work you can still access My Safe...

Страница 21: ...nger and go through the Fingerprint enrollment On the Advanced Security page you can change the backup password Protector Suite QL reinstallation During Protector Suite QL uninstallation you can selec...

Страница 22: ...afe 3 directly using fingerprints Otherwise you can access My Safe 3 using the My Safe 3 backup password My Safe 3 will recognize that the installation was changed and will offer to use the backup pas...

Страница 23: ...asswords secret keys and fingerprints A Log on to Windows as an Administrator You can always access the computer by using your Windows log on password In convenient mode any user can access the comput...

Страница 24: ...ation it is necessary to cancel the fingerprint verification operation to get to the password dialog then enter your Windows log on password or backup password 4 Model with Windows Vista File Safe D M...

Страница 25: ...25 Specifications Array Size 248 x 4 pixels Image Size 248 x 360 pixels Image Resolution 508 DPI...

Страница 26: ...26 Memo...

Страница 27: ...27...

Страница 28: ...2008 Matsushita Electric Industrial Co Ltd All Rights Reserved Printed in U K UK0108 0 CPE01799ZA Matsushita Electric Industrial Co Ltd Web Site http panasonic net...

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