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Limited Warranty
(ONLY FOR U.S.A. AND PUERTO RICO)
Panasonic Consumer Electronics Company,
Division of Panasonic Corporation of North America
One Panasonic Way, Secaucus, New Jersey 07094
Panasonic Blu-ray and DVD Products Limited Warranty
Limited Warranty Coverage (For USA and Puerto Rico Only)
If your product does not work properly because of a defect in materials
or workmanship, Panasonic Consumer Electronics Company (referred
to as “the warrantor”) will, for the length of the period indicated on the
chart below, which starts with the date of original purchase (“warranty
period”), at its option either (a) repair your product with new or
refurbished parts, (b) replace it with a new or a refurbished equivalent
value product, or (c) refund your purchase price. The decision to repair,
replace or refund will be made by the warrantor.
During the “Labor” warranty period there will be no charge for labor.
During the “Parts” warranty period, there will be no charge for parts.
This Limited Warranty excludes both parts and labor for
non-rechargeable batteries, antennas, and cosmetic parts (cabinet).
This warranty only applies to products purchased and serviced in the
United States or Puerto Rico. This warranty is extended only to the
original purchaser of a new product which was not sold “as is”.
Mail-In Service
For assistance in the U.S.A. and Puerto Rico in obtaining repairs,
please ship the product prepaid to:
Panasonic Exchange Center
4900 George McVay Drive
Suite B
McAllen, TX 78503
[email protected]
When shipping the unit, carefully pack, include all accessories, and
send it prepaid, adequately insured and preferably in the original carton.
If Lithium Ion batteries are shipped by air the package must be labeled
“Contains Lithium Ion Battery (No lithium metal)”. Damaged batteries
are prohibited from shipment by US Mail. Batteries must be securely
packed in a manner to prevent short-circuiting and a package cannot
contain more than 3 Lithium Ion batteries. Include a letter detailing the
complaint, a return address and provide a daytime phone number
where you can be reached. A valid registered receipt is required under
the Limited Warranty.
IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD, THE
PURCHASER WILL BE REQUIRED TO FURNISH A SALES
RECEIPT/PROOF OF PURCHASE INDICATING DATE OF
PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE.
CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT
RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials or
workmanship, and DOES NOT COVER normal wear and tear or
cosmetic damage. The warranty ALSO DOES NOT COVER damages
which occurred in shipment, or failures which are caused by products
not supplied by the warrantor, or failures which result from accidents,
misuse, abuse, neglect, mishandling, misapplication, alteration, faulty
installation, set-up adjustments, misadjustment of consumer controls,
improper maintenance, power line surge, lightning damage,
modification, introduction of sand, humidity or liquids, commercial use
such as hotel, office, restaurant, or other business or rental use of the
product, or service by anyone other than a Factory Service Center or
other Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED
UNDER “LIMITED WARRANTY COVERAGE
”
.
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF
THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS
WARRANTY.
(As examples, this excludes damages for lost time, travel to and from
the servicer, loss of or damage to media or images, data or other
memory or recorded content. The items listed are not exclusive, but for
illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE
WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE
PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied warranty
lasts, so the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have
other rights which vary from state to state. If a problem with this product
develops during or after the warranty period, you may contact your
dealer or Service Center. If the problem is not handled to your
satisfaction, then write to the warrantor’s Consumer Affairs Department
at the addresses listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS
LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.
As of November 2009
Product or Part Name
Parts
Labor
Blu-ray Disc Player, Portable
Blu-ray Disc Player
1 year
90 days
Blu-ray Home Theater System
1 year
1 year
DVD Player, Portable DVD Player 1 year
90 days
DVD Recorder
1 year
90 days
Rechargeable Batteries (pack),
DVD-RAM Disc (defective
exchange)
10 days
Not
Applicable
Customer Services Directory
(United States and Puerto Rico)
Obtain Product Information and Operating Assistance; locate
your nearest Dealer or Service Center; purchase
Parts and Accessories; or make Customer Service and
Literature requests by visiting our Web Site at:
http://www.panasonic.com/help
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-800-211-PANA (7262)
Monday-Friday 9am-9pm,
Saturday-Sunday 10am-7pm EST
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases (United States and Puerto Rico)
Purchase Parts, Accessories and Instruction Books online for all
Panasonic Products by visiting our Web Site at:
http://www.pstc.panasonic.com
Or, send your request by E-mail to:
[email protected]
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only)
(Monday-Friday 9am-9pm EST)
Panasonic Service and Technology Company
20421 84th Avenue South, Kent, WA 98032
(We accept Visa, MasterCard, Discover Card, American Express,
and Personal Checks)
For hearing or speech impaired TTY users, TTY: 1-866-605-1277
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