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Troubleshooting
Before requesting service, make the following checks. If
you are uncertain about some of the check points, or if
the solutions indicated do not solve the problem, refer to
“Customer Services Directory (United States and Puerto
Rico)” on page 16 if you reside in the U.S.A. or Puerto
Rico, or refer to “WARRANTY SERVICE” on page 17 if
you reside in Canada.
Common problems
No sound.
• Check the connections.
• Change the cables if the connections are correct.
• Increase the volume of the system.
• Check the audio output settings on the connected
device.
• Turn off the connected device and then turn it on again.
• The system may be overheated. Turn off the system.
Wait a few moments for system to cool down then turn
the system on again. Turn down the volume to prevent
overheating.
• Turn off the system, disconnect the HDMI cable,
connect it again, and turn the system on again.
• If the system is connected to the TV with an HDMI
cable only, make sure that the HDMI terminal of the TV
is labeled “HDMI (ARC)”. If not, connect an optical
digital audio cable.
• If the system is connected to a Panasonic TV, try
turning on this system by using the remote control of
the TV.
No operations can be done with the remote control.
• Remove the insulation sheet before you use the
remote control for the first time.
• Examine that the battery is installed correctly.
• The battery is weak. Replace it with a new one.
• Set the remote control code again after replacing the
battery.
• Change the code of the remote control to match the
code shown on the main unit when they do not match.
The system automatically switched to standby mode.
• You have turned on the “AUTO POWER DOWN”
feature. The system automatically turns off if there is
no audio input. Also, when you do not use the feature
for 30 minutes or more.
• You have turned the speaker’s control to the TV’s
speakers. This is a feature of VIERA Link (HDAVI
Control 4 or later). Refer to the TV’s owner manual for
its power saving feature.
HDMI
This system does not operate correctly.
• Check the HDMI connections.
• Turn off the system, disconnect the AC power supply
cord, disconnect the HDMI cable and re-connect.
VIERA Link related operations no longer function
correctly.
• Check the VIERA Link setting on the connected
devices.
• Check the “VIERA LINK” setting of this system.
• When the HDMI connections are changed, after a
power failure or after the AC power supply cord has
been removed, VIERA Link operations may not
function properly.
– Turn on all the devices that are connected to the TV
with an HDMI cable and then turn on the TV.
– Turn off the VIERA Link settings of the TV and then
turn it on again. For details refer to the TV’s owner’s
manual.
– While the system and the TV are connected with an
HDMI cable, turn on the TV, disconnect the AC
power supply cord of this system and then
re-connect.
The first few seconds of audio cannot be heard when
using the HDMI connection.
• This can occur during a DVD video chapter playback.
Change the digital audio output setting on the
connected device from “Bitstream” to “PCM”.
When operating an HDMI compatible device of a
different brand, the system reacts in an unwanted
manner.
• HDAVI Control commands can use a different signal
depending on the device. In this case, set “VIERA
LINK” to “OFF”.
Bluetooth
®
Pairing cannot be done.
• Check the Bluetooth
®
device status.
• The device is out of the 10 m (33 ft) communication
range. Move the device closer to the system.
The device cannot be connected.
• The pairing of the device was unsuccessful. Re-do
pairing.
• The pairing of the device has been replaced. Re-do
pairing.
• This system might be connected to a different device.
Disconnect the other device and try re-pairing the
device.
The device is connected but audio cannot be heard
through the system.
• For some built-in Bluetooth
®
devices, you have to set
the audio output to “SC-HTE80” manually. Read the
owner’s manual of the device for details.
Sound from the device is interrupted.
• The device is out of the 10 m (33 ft) communication
range. Move the device closer to the system.
• Remove any interference between the system and the
device.
• Other devices that use the 2.4 GHz frequency band
(wireless router, microwaves, cordless phones, etc.)
are interfering with the sound from the device. Move
the device closer to the system and distance it from the
other devices.
• Select “MODE 1” for stable communication.
The one-touch connection (NFC) is not working.
• Make sure the NFC feature of the NFC-compatible
device is turned on. Touch and hold the device to the
NFC touch-area of this system again.
ENGLISH
RQT9860-Y_en_us.fm Page 13 Monday, February 10, 2014 10:05 AM