19
RQT9754
EN
GL
IS
H
Troubleshooting
Before requesting service, make the following
checks. If you are in doubt about some of the check
points, or if the solutions indicated in the following
guide do not solve the problem, refer to “Customer
Services Directory (United States and Puerto Rico)”
on page 30 if you reside in the U.S.A. or Puerto
Rico, or refer to “Limited Warranty (ONLY FOR
CANADA)” on page 31 if you reside in Canada.
Do you have the latest software installed?
≥
Occasionally, Panasonic may release updated software
for this unit that may add or improve the way a feature
operates. (
l
17)
Humming heard during play.
≥
An AC power supply cord or fluorescent light is near the
cords. Keep other appliances and cords away from this
unit’s cables.
Incorrect display or play will not start.
≥
Make sure that the disc is compatible with this unit.
(
l
23)
≥
There is moisture on the lens. Wait for about an hour
and then try again.
A beat sound or noise is heard while receiving
radio broadcast.
≥
Confirm the FM antenna is properly connected. (
l
6)
≥
Adjust the position of the antenna.
≥
Try to keep a certain amount of distance between the
antenna and AC power supply cord.
≥
Try using an outdoor antenna if there are buildings or
mountains nearby.
≥
Switch the television or other audio players off or
separate it from this unit.
≥
Keep this unit away from mobile phones if the
interference is apparent.
Stations cannot be selected.
Change the FM frequency step.
1
Press [RADIO] to select “FM”.
2
Press and hold [SELECTOR] on the unit.
After a few seconds the display changes to show the
current lowest frequency. Continue to hold the button
down. The lowest frequency changes and the step is
changed.
Cannot charge or operate.
≥
Have you selected the appropriate selector?
Press [iPod] to select either “IPOD_DOCK” or
“IPOD_PORT”.
≥
Check that the iPod/iPhone/iPad is connected properly.
(
l
7)
≥
The battery of the iPod/iPhone/iPad is depleted. Charge
the iPod/iPhone/iPad, and then operate again.
≥
Connect the iPod/iPhone/iPad again or try to restart the
iPod/iPhone/iPad.
≥
When this unit is in standby mode, charging will not start
when using the “IPOD_PORT” connection. Turn this unit
on and make sure the charging has started before
switching this unit to standby mode.
Cannot connect to the network.
≥
Confirm the network connection and settings. (
l
8)
≥
Your wireless network might be set to be invisible. In this
case select “Manual settings” in “Method 3”. (
l
10)
≥
This unit cannot join a wireless network using WEP
security settings with the WPS methods (“Method 2”).
Use “Method 3” to join the wireless network. (
l
9)
≥
Make sure that the multicast function on the wireless
network router is set to on (enabled).
≥
When “D.CONNECT” is used, if the password for
"D.CONNECT" has been changed connect the other
device to this unit using the new password. (
l
12)
To return all settings to the factory preset
When the following situations occur, reset the
memory:
≥
There is no response when buttons are pressed.
≥
You want to clear and reset the memory contents.
1
Disconnect the AC power supply cord. (Wait
for at least 3 minutes before proceeding to
step
2
.)
2
While pressing and holding down [
Í
/I] on the
unit, reconnect the AC power supply cord.
≥
“--------” appears on the display.
3
Release [
Í
/I].
All the settings are returned to the factory preset. You will
need to reset the memory items.
Common problems
Disc operations
Radio
iPod/iPhone/iPad operations
AirPlay operations
SC-HC58~RQT9754.book Page 19 Tuesday, December 18, 2012 4:40 PM