37
Customer Information
Frequently Asked Questions
Some minor problems can be corrected very quickly and easily without the cost of a service call. Panasonic has a
Customer Care Centre which can answer most questions over the phone. Before you contact the Customer Care
Centre with your question we have included the most commonly asked questions.
Question:
Why are my channels on 1,2,3,4,5?
Answer:
Someone has performed an Auto tuning of your television. You will have to retune each channel
individually using the Manual tuning Instructions on page 27.
Question:
How do I get Channel 10?
Answer:
You have three methods of selecting Channel 10
1.
You can use the two digit channel selector on the remote control (- / - -). Press this button
followed by the number 1 button, then the 0 button.
2.
You can press the 9 button followed by the channel up button ( /\ ).
3.
You can tune channel 10 into another position such as programme location 0.
Question:
My channel number is still on the screen. How do I turn it off?
Answer:
If the channel number is a small green number on the top left of the screen, press the recall button (
)
on the remote control. Any other channel number is one being broadcast by the television station. There
is no way to turn this off.
Question:
How do I tune my stations?
Answer:
The instructions for tuning the stations are on page 26 for automatic tuning and on page 27 for tuning
individual stations.
Question:
I have done an “auto tuning” because the book told me to. If I am only to do manual tuning, why
is automatic search first in the book?
Answer:
The automatic tuning and the manual tuning each have specific uses. The reason for each is clearly
described in the book. The reason that automatic tuning is described first is because this is the first
option on the screen.
Question:
I have started the auto tuning by accident. How do I stop it?
Answer:
Pushing the remote control TV/AV button at any time will stop the Auto tuning and return you to
normal viewing.
Question:
Why does the screen turn blue?
Answer:
The television has been designed so that the screen turns blue when the signal strength is very weak or
non existent. The reasons may be:
1.
The television station may have stopped transmitting.
2.
You may have selected a programme number which has not yet been tuned.
3.
You may have been watching a videotape or DVD and it has stopped playing.
4.
Your aerial connection may have come loose.
Question:
When I skip a station why is a picture still coming up when I press the number that the channel is
on?
Answer:
The Skip operation only works when you use the Channel Up ( /\ ) or Down ( \/ ) Buttons.
Question:
When I use the channel up or channel down why don’t I get all the channels?
Answer:
Some of the channels may be “Skipped”. See page 29.
Question:
Why doesn’t the channel change when I press the channel button?
Answer:
The television might be switched to Teletext mode. If it has been switched to text mode for closed
captions and they are not being transmitted there may not be any indication on the screen to let you
know that you are in Text mode. See pages 22, 23 and 24.
If the answer to your problem is not in this list, determine the symptoms and make a few simple checks as shown on
the next page. The location of the nearest service centre can be obtained from the Panasonic Customer Care Centre
on 132600.
