30
Troubleshooting
Problem
Cause
washing machine
Buttons don’t work
● While the washing machine is washing, you cannot change
the programme, temperature and process settings (but you
can change the rinse or spin settings).
Door doesn’t open
● Door lock may be active. (see page 9)
● Child safety lock may be active.(see page 26)
● The water temperature or level could be too high.
● Clothing may be caught in the door. If so, press the door
opening button while pushing the door.
Unusual odour
● Rubber parts may give off a smell when you first start using
the washing machine, but this goes away over time.
● You can wash the drum by running the Tub Clean
programme (see page 22)
W
ash
You can’t see any water
● This is normal: the water level is below the window.
There’s no water
going into the
washing machine
● The water tap might be turned off.
● The water hose or water-supply hose may be frozen.
● Your water supply may be disrupted.
● The water-supply valve filter, at the joint of the water-supply
hose, may be clogged (see page 28)
There’s only a small
amount of water
● If you have paused the programme and you restart, the
washing machine may drain some water.
● Don’t pour water in through the door.
Water adds up during
washing
● This is normal: water is supplied automatically as the
level lowers, and with heavy loads the water may fill up
repeatedly.
Water drains away
during washing
● This is normal: water often drains and refills to wash off
excess foam. (This is called foam detection.)
Rinse/Spin
There’s no water
going into the
washing machine
during rinse operation
● Before rinsing, the washing machine spins to drain water
remaining from the wash. The water will fill up after that.
Rinsing begins
before the spinning
finishes
● If your laundry has collected to one side of the drum, rinsing
will start automatically to correct the imbalance.
● If there’s excess foam after washing, water may drain and
refill to wash it off. (This is called foam detection.)
During the spin-dry,
the drum stops and
rotates several times
● This is normal. The washing machine has detected an
unbalanced load and is trying to correct it.
A foam and water
remain in a door or
door seal
● Although a foam and water may remain with the state of
clothing and the amount of detergent, it does not have
influence on the performance of a rinse.
Spin starting is
repeated.
● This is normal. Although spin starting may be repeated, it is
a function made to spin quietly.
T
ime
The displayed
remaining time
changes
●
The remaining time is estimated and corrected continually,
and this can change the time displayed. The displayed time is
standard times, which may differ from the actual time required.
● The remaining time will increase if an extra rinse and spin
is required to correct the imbalance caused by laundry
collecting to one side of the drum.
