SQT0962 (ENG)
57
Others
It cannot connect to the wireless LAN. Radio waves get disconnected. Wireless access point
is not displayed. (continued)
About a wireless access point
• Check if the wireless access point to connect is in operating state.
• The camera may not display or connect to a wireless access point depending on the radio wave
condition.
→ Perform the connection closer to the wireless access point.
→ Remove the obstacles between this unit and the wireless access point.
→ Change the direction of this unit.
→ Move the location or change the angle of the wireless access point.
→ Perform the [Manual Input].
• It may not display even if the radio waves exist depending on the setting of the wireless access
point.
• Is the network SSID of the wireless access point set not to broadcast?
→ It may not be detected when it is set not to broadcast. Enter and set the network SSID.
Alternatively, set the network SSID of the wireless access point to broadcast.
• Connection types and security setting methods are different depending on the wireless access
point.
→ Refer to the operating instructions of the wireless access point.
• Is the 5 GHz/2.4 GHz switchable wireless access point connected to other equipment using the
5 GHz band?
→ The use of a wireless access point that can use 5 GHz/2.4 GHz simultaneously is
recommended. It cannot be used simultaneously with this camera if it is not compatible.
The camera cannot be connected to Mac computer/Windows PC via Wi-Fi connection.
→ When the system time of Mac computer or Windows PC connected to a camera differs severely
from that of the camera, the camera cannot be connected to the computer or PC in some OSs.
Please confirm clock set and world time of the camera matches with time, date and time zone in
Windows PC or Mac computer. When both settings do not match severely, please match them.
I am having a problem connecting to my Windows 8 PC. The user name and password are not
recognised.
• Depending on the OS version, on Windows 8, for example, there are two types of user account
(local account/Microsoft account).
→ Be sure to set the local account and use the user name and password for the local account.
The Wi-Fi connection is not recognising my PC.
• By default, the Wi-Fi connection uses the default workgroup name of “WORKGROUP”. If the name
of the workgroup has been changed, it will not be recognised.
→ Select [PC Connection] then [Change Workgroup Name] in the [Wi-Fi Setup] to change the
workgroup name to match that of your PC.
