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5.2
PORT SETTING OPTIONS
108
CUSTOMIZING THE SYSTEM
The top of the tree should include what callers will hear when they are first connected to the
VPS. Then create a branch for each option. This should be done until each caller option has
been documented. Next, fill in each box with the action that it represents so you can easily
remember what action corresponds to each keystroke.
Remember that it is possible and often necessary to have 1 custom service lead to another
custom service. For example, if someone presses [1] for sales, you might want another menu
to say "for new car sales, press [1]; for used car sales, press [2]." This way, callers are routed
directly to the person best suited to handle them.
Sample Custom Service for Foreign Languages
If you are an airline or travel agency, your callers might not be fluent in English. You can easily
accommodate several languages with Custom Service. For example, each key on the keypad
(there are 12 keys) could be assigned to a language. Record Custom Service Menu 100 so that
the caller can select a language with one-touch dialing. For example, the top menu could be:
"For English, press 1. For French, press 2. For Spanish, press 3. For German, press 4. For
Japanese, press 5. For Chinese, press 6... etc." (Of course, selections should be recorded in
their respective languages.)
At the next level, create menus in each language for day mode. For example, Custom Service
Menu 2 (the one for English callers) might be: "For departure information, press 1. For arrival
information, press 2. For reservations, press 3. To leave a message, press 4. To send a fax, press
5." Thus at this level (or at an even lower level) a caller can be guided in his native tongue to
the right person (extension), the right message-taker (mailbox), or the right device (fax
machine).
In parallel, create menus in each language for night mode. For example, Custom Service Menu
16 might be: "Sorry, we are closed for the day. Our regular business hours are from 9 am to 5
pm, Monday through Friday. If you would like to leave a message, press 1 now. If you would
like to send a fax, press 2 now." Record a similar message for the other languages in night
mode.
5.2.2 Custom Service Features
Day Service (1 - 5 - 2)
Set each day for the correct day - night mode. These greetings will work independent of the
telephone switch for the various greetings.
Holiday Service (1 - 5 - 3)
A number of company greetings can be recorded at one time. Each holiday location is for 1
day. When the appropriate day arrives, that greeting is played. An example for greeting one on
1/1/98 would be "Thank you for calling ABC Rental Company. Our office will be closed to
Содержание KXTVS200 - VOICE MAIL SYSTEM
Страница 2: ...2 ...
Страница 13: ...VOICE PROCESSING SYSTEM OVERVIEW 13 Section 1 VOICE PROCESSING SYSTEM OVERVIEW ...
Страница 26: ...1 3 SYSTEM BASICS 26 VOICE PROCESSING SYSTEM OVERVIEW Table 6 CO Lines Port 1 4 1 5 8 2 ...
Страница 30: ...1 4 DIGITAL INTEGRATION 30 VOICE PROCESSING SYSTEM OVERVIEW ...
Страница 31: ...INSTALLATION 31 Section 2 INSTALLATION ...
Страница 41: ...2 4 INSTALLING PORT EXPANSION CARD KX TVS100 KX TVS200 INSTALLATION 41 SLOT 3 SLOT 2 SLOT 1 Guide Rail TVS204 ...
Страница 97: ...CUSTOMIZING THE SYSTEM 97 Section 5 CUSTOMIZING THE SYSTEM ...
Страница 127: ...FINAL SETUP 127 Section 6 FINAL SETUP ...
Страница 135: ...SYSTEM MAINTENANCE AND TROUBLESHOOTING 135 Section 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING ...
Страница 166: ...7 5 SPECIFICATIONS 166 SYSTEM MAINTENANCE AND TROUBLESHOOTING ...
Страница 167: ...SYSTEM FEATURES 167 Appendix A SYSTEM FEATURES ...
Страница 188: ...A1 SYSTEM FEATURES 188 SYSTEM FEATURES ...
Страница 189: ...SYSTEM ADMINISTRATION 189 Appendix B SYSTEM ADMINISTRATION ...
Страница 247: ...SYSTEM MANAGER S GUIDE 247 Appendix C SYSTEM MANAGER S GUIDE ...
Страница 261: ...MESSAGE MANAGER S GUIDE 261 Appendix D MESSAGE MANAGER S GUIDE ...
Страница 302: ...D7 LIST OF MODIFIABLE PROMPTS 302 MESSAGE MANAGER S GUIDE ...
Страница 312: ...312 Glossary ...
Страница 313: ...Index 313 INDEX ...