Caller ID
Problem
Cause/solution
Caller information is not
displayed.
R
You must subscribe to a Caller ID service. Contact your phone
service provider for details.
R
If your unit is connected to any additional telephone
equipment, remove and plug the unit directly into the wall
socket.
R
If you use a DSL/ADSL service, we recommend connecting a
filter (contact your DSL/ADSL service provider) to the
telephone line between the base unit and the telephone line
socket. Contact your DSL/ADSL provider for details. (for
Australia)
R
If you use a DSL/ADSL (JetStream) service, we recommend
that you contact your DSL/ADSL service provider to have a
DSL/ADSL Splitter installed. We do not recommend the use of
generic DSL/ADSL filters. Contact your DSL/ADSL service
provider for details. (for New Zealand)
R
Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again. (for Australia)
R
Other telephone equipment such as a monitored Burglar Alarm
or the modem in the SKY Digital decoder may be interfering
with this unit. Disconnect the other equipment and try again.
(for New Zealand)
Caller information is slow
to display.
R
Depending on your phone service provider, the unit may
display the caller’s information at the 2nd ring or later. Set the
first ring to
“
Off
”
R
Move closer to the base unit.
Time on the unit has
shifted.
R
Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to
“
Manual
”
(off) (page 23).
The name stored in the
phonebook is not fully
displayed while an outside
call is being received.
R
Edit the phonebook entry name to fit in 1 line of text (page 19).
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Useful Information
KX-TGK320AZ_(en-en)_0908_ver001.pdf 47
9/8/2015 11:08:28 AM