Battery recharge
Problem
Cause/solution
The handset beeps and/or
flashes.
R
Battery charge is low. Fully charge the batteries (page 10).
I fully charged the
batteries, but
–
still flashes or
– the operating time
seems to be shorter.
R
Clean the battery ends (
,
) and the charge contacts with
a dry cloth and charge again.
R
It is time to replace the batteries (page 9).
Making/answering calls, intercom
Problem
Cause/solution
is displayed.
R
The handset is too far from the base unit. Move closer.
R
The base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R
The handset is not registered to the base unit. Register it
(page 32).
R
Activating eco mode reduces the range of the base unit in
standby mode. If required, turn eco mode off (page 14).
Noise is heard, sound cuts
in and out.
R
You are using the handset or base unit in an area with high
electrical interference. Re-position the base unit and use the
handset away from sources of interference.
R
Move closer to the base unit.
R
If you use a DSL/ADSL service, we recommend connecting a
filter (contact your DSL/ADSL service provider) to the
telephone line between the base unit and the telephone line
socket. Contact your DSL/ADSL provider for details. (for
Australia)
R
If you use a DSL/ADSL (JetStream) service, we recommend
that you contact your DSL/ADSL service provider to have a
DSL/ADSL Splitter installed. We do not recommend the use of
generic DSL/ADSL filters. Contact your DSL/ADSL service
provider for details. (for New Zealand)
The handset does not ring.
R
The ringer volume is turned off. Adjust ringer volume (page 15,
23).
R
Do not disturb mode is turned on. Turn it off (page 27).
I cannot make a call.
R
If you are using a BT double adaptor to connect the unit,
remove the adaptor and connect the unit to the phone wall
socket directly. If the unit operates properly, check or replace
the adaptor. (for New Zealand)
R
You dialled a call restricted number (page 31).
R
The key lock feature is turned on. Turn it off (page 17).
R
The unit is not designed to be used with rotary/pulse dialling
services.
46
Useful Information
KX-TGK320AZ_(en-en)_0908_ver001.pdf 46
9/8/2015 11:08:28 AM