Problem
Cause/solution
Noise is heard, sound cuts in
and out.
R
You are using the handset or base unit in an area with
high electrical interference. Re-position the base unit and
use the handset away from sources of interference.
R
Move closer to the base unit.
R
If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
The handset or base unit does
not ring.
R
The ringer volume for landline is turned off. Adjust the
ringer volume (page 34, 37).
R
The ringer volume for cellular line is turned off. Adjust the
ringer volume (page 33, 36).
R
When one handset is selected to ring for cellular calls,
other units do not ring. To change the selection, see
page 17.
R
Night mode is turned on. Turn it off (page 38).
I cannot make local calls with
the handset or base unit using
a cellular line.
R
You need to add your area code when making cellular
calls. Store your area code in order to automatically add it
to the beginning of the 7-digit phone number when
making cellular calls (page 17).
I cannot make or answer
cellular calls with the handset
or base unit.
R
Depending on the cellular phone’s compatibility, you may
not be able to make or answer cellular calls even if the
cellular phone is connected to the base unit.
R
Make sure that the CELL 1 or CELL 2 indicator lights up
and the cellular phone is connected to the base unit
(page 16).
R
If someone is talking on a cellular call or using the
headset, you cannot use the cellular feature. There can
be only one active Bluetooth connection at a time.
R
The cellular phone is being used separately from your
system.
I can make and answer cellular
calls but cannot hear a sound.
R
The Bluetooth technology on your cellular phone may not
be functioning normally. Turn off and on your cellular
phone.
R
Disconnect and reconnect the base unit AC adaptor and
try again.
I cannot switch cellular calls
from the unit to the cellular
phone.
R
Your cellular phone may not support this feature. Refer to
the operating instructions of your cellular phone.
I cannot make a call using the
landline.
R
The dialing mode may be set incorrectly. Change the
setting (page 13).
R
The cellular line only mode is turned on. Turn it off
(page 16).
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Useful Information
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