Useful Information
47
Answering system (KX-TG4391/KX-TG4392)
Problem
Cause/solution
The unit does not record new
messages.
L
The answering system is turned off. Turn it on
(page 31).
L
The message memory is full. Erase
unnecessary messages (page 32).
L
The recording time is set to
“
Greeting
only
”
. Change the setting (page 36).
L
If you subscribe to the voice mail service,
messages are recorded by your service
provider/telephone company not your
telephone. Change the unit’s number of rings
setting or contact your service
provider/telephone company (page 35).
I cannot operate the answering
system.
L
Someone is using the unit. Wait for the other
user to finish.
L
A caller is leaving a message. Wait for the
caller to finish.
L
The handset is too far from the base unit.
Move closer.
I cannot operate the answering
system remotely.
L
You are entering the wrong remote access
code. If you forgot the remote access code,
store a new remote access code (page 34).
L
Press each key firmly.
L
The answering system is turned off. Turn it on
(page 35).
L
You are using a rotary/pulse telephone. Try
again using a touch-tone phone.
While recording a greeting
message or listening to
messages, the unit rings and
recording stops.
L
A call is being received. Answer the call and
try again later.