Troubleshooting
60
You cannot program function
items.
• Programming is not possible while the unit is
being used.
• Do not pause for over 60 seconds while
programming.
• Walk closer to the base unit if you are using
the cordless handset.
• If more than three other units are in use, you
may not be able to program with the base unit
or cordless handset. Try again later.
• If 2-Way Radio mode is on on your cordless
handset, turn it off (p. 43).
You cannot make an intercom/
external call.
• If more than one other unit is in use, you may
not be able to make a call. Try again later.
• The cordless handset you called is too far
from the base unit.
• If 2-Way Radio mode is on on your cordless
handset, turn it off (p. 43).
• If you are having a conversation using the
base unit handset during a power failure and
power returns to the base unit, you cannot
use the speakerphone nor the cordless
handset until you hang up the call. After
hanging up, you can resume all functions.
The unit does not display the
caller’s name and/or phone
number.
• You need to subscribe to a Caller ID service.
• Other telephone equipment may be
interfering with your phone. Disconnect it and
try again.
• Other electrical appliances connected to the
same outlet may be interfering with the Caller
ID information.
• Telephone line noise may be affecting the
Caller ID information.
• The caller requested not to send his/her
information. See page 25.
• If a call is being transferred to you, the Caller
ID information will not be displayed.
• If a (separate) Caller ID box is connected
between the unit and the telephone wall jack,
disconnect the Caller ID box or plug the unit
directly into the wall jack.
The display exits the Caller
List or directory.
• Do not pause for over 60 seconds while
searching.
Problem
Cause & Remedy