1.2 Receiving Group Features
Feature Guide
61
2.
Busy on Busy
The Busy on Busy feature works when the destination for the Intercept Routing—Overflow in an
Incoming Call Distribution Group feature is not assigned in one of the following conditions:
a)
There is no space in the Waiting queue.
b)
The Queuing Time Table is not assigned and there are no extensions logged-in.
[Example of a)]
There are five assistants in a shop. When the answering agent number is "2", and the queuing call
number is "0":
If two of the assistants are talking on the phone, the next caller will hear a busy tone to prevent the caller
from thinking that there is no one in the shop or that the shop is closed.
Conditions
[Intercept Routing—Overflow in an Incoming Call Distribution Group]
•
If the Overflow time expires, and the overflow destination is unavailable:
a)
If the trunk call arrives through the LCOT card:
(1) If the call was once in a queue and an outgoing message (OGM) was sent to it, or the call
reached an incoming call distribution group by using the DISA feature (
→
System Access (DISA)): The line is disconnected.
(2) In all other cases: Redirection is ignored and the Overflow timer activates again.
b)
If the call arrives through another card: Redirection is ignored and the Overflow timer activates
again.
[Busy on Busy]
•
If a trunk call arrives through the LCOT card, a busy tone will not be sent to the caller.
Programming Manual References
PC Programming Manual
3.9.10 [3-5-1] Incoming Call Distribution Group—Group Settings
→
→
3.9.11 [3-5-2] Incoming Call Distribution Group—Queuing Time Table
PT Programming Manual
[625] Destination for Overflow Time Expiration
[627] Destination When All Busy
[632] Maximum Number of Agents
Trunk Group Access no. + Trunk Group no. + Phone no.
Other PBX Extension (TIE with no PBX Code)
Other PBX Extension (TIE with PBX Code)
Destination
Availability
Содержание KX-TDA15
Страница 15: ...Feature Guide 15 Section 1 Call Handling Features ...
Страница 62: ...1 2 Receiving Group Features 62 Feature Guide Feature Guide References 1 2 2 4 Queuing Feature ...
Страница 91: ...1 5 Making Call Features Feature Guide 91 User Manual References 1 2 1 Basic Calling ...
Страница 102: ...1 5 Making Call Features 102 Feature Guide 2 2 1 Class of Service COS User Manual References 1 2 1 Basic Calling ...
Страница 151: ...1 10 Conversation Features Feature Guide 151 Feature Guide References 1 18 2 Flexible Buttons ...
Страница 359: ...Feature Guide 359 Section 2 System Configuration and Administration Features ...
Страница 401: ...Feature Guide 401 Section 3 Appendix ...
Страница 413: ...Feature Guide 413 Index ...
Страница 419: ...Index Feature Guide 419 ...