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1.2 Receiving Group Features
Feature Guide
57
Explanation for Queuing Time Table 01:
Conditions
•
If the call is transferred to the incoming call distribution group and is handled by the Queuing
Time Table:
Transfer Recall will not occur even if the Transfer Recall time expires.
•
Manual Queue Redirection
It is possible to redirect the longest waiting call in a queue to the overflow destination by pressing the
Hurry-up button. (If the call is already ringing at an extension, it will not be redirected.)
This feature is also known as Hurry-up Transfer.
•
Hurry-up Button
A flexible button can be customised as the Hurry-up button. The number of calls queuing before Manual
Queue Redirection may be performed is programmable. The button shows the current status as follows:
Programming Manual References
PC Programming Manual
3.8.8 [2-6-1] Numbering Plan—Main—Features—Incoming Call Queue Monitor
3.8.17 [2-9] System Options—Option 4—Transfer—Transfer to Busy Extension without BSS Operation
3.9.10 [3-5-1] Incoming Call Distribution Group—Group Settings
→
→
→
→
Miscellaneous—Extension No Answer Redirection Time
→
Miscellaneous—Maximum No. of Busy Extensions
3.9.16 [3-7-1] VM(DPT) Group—System Settings—Call Waiting on VM Group
3.9.19 [3-8-1] VM(DTMF) Group—System Settings—Others—Call Waiting on VM Group
3.10.5 [4-1-4] Wired Extension—Flexible Button
Light Pattern
Calls in the Waiting Queue
Off
No queued call
Red on
At or under the assigned number for Hurry-up
Rapid red flashing
Over the assigned number for Hurry-up
Sequence 02
Queuing Time Table 01
OGM 01 is sent.
Thank you for
calling Panasonic.
The department you
are calling is busy.
Please hold the line.
We will answer your
call shortly.
Sequence 01
Music on Hold
is sent for 30
seconds.
Sequence 04
Redirects to
the overflow
destination.
Overflow
destination
answers.
The call
queues.
The call is connected to the member
extension as soon as the extension
becomes available.
OGM 03 is sent.
Sequence 03
We are sorry to
keep you holding.
The department
is still busy. We
are transferring
you to the
operator.
Содержание KX-TDA15
Страница 15: ...Feature Guide 15 Section 1 Call Handling Features ...
Страница 62: ...1 2 Receiving Group Features 62 Feature Guide Feature Guide References 1 2 2 4 Queuing Feature ...
Страница 91: ...1 5 Making Call Features Feature Guide 91 User Manual References 1 2 1 Basic Calling ...
Страница 102: ...1 5 Making Call Features 102 Feature Guide 2 2 1 Class of Service COS User Manual References 1 2 1 Basic Calling ...
Страница 151: ...1 10 Conversation Features Feature Guide 151 Feature Guide References 1 18 2 Flexible Buttons ...
Страница 359: ...Feature Guide 359 Section 2 System Configuration and Administration Features ...
Страница 401: ...Feature Guide 401 Section 3 Appendix ...
Страница 413: ...Feature Guide 413 Index ...
Страница 419: ...Index Feature Guide 419 ...