Problem
Cause/solution
Noise is heard, sound cuts
in and out.
R
You are using the handset or base unit in an area with high
electrical interference. Re-position the base unit and use the
handset away from sources of interference.
R
Move closer to the base unit.
R
If you use a DSL/ADSL service, we recommend connecting a
filter (contact your DSL/ADSL service provider) to the
telephone line between the base unit and the telephone line
socket. Contact your DSL/ADSL provider for details. (for
Australia)
R
If you use a DSL/ADSL (JetStream) service, we recommend
that you contact your DSL/ADSL service provider to have a
DSL/ADSL Splitter installed. We do not recommend the use of
generic DSL/ADSL filters. Contact your DSL/ADSL service
provider for details. (for New Zealand)
R
The wireless network is congested. When using a smartphone
to talk on landline calls (page 44), sound may cut out if large
amounts of data are transmitted over the wireless network,
such as when streaming video, downloading or uploading
large files, etc.
R
The base unit’s Wi-Fi repeater mode feature is turned on and
the base unit is too close to your wireless router. Turn Wi-Fi
repeater mode off (page 45), or place the base unit and your
wireless router further from each other.
R
The base unit’s Wi-Fi repeater mode feature is turned on and
you are also using a Wi-Fi range extender. Do not use Wi-Fi
repeater mode if you already have a Wi-Fi range extender.
Sound quality seems to be
getting worse.
R
You have registered a handset that is not recommended
(page 4). The clearest sound quality is only possible by
registering the recommended handset.
The handset does not ring.
R
The ringer volume is turned off. Adjust ringer volume (page 14,
23).
R
Night mode is turned on. Turn it off (page 28).
I cannot make a call.
R
If you are using a BT double adaptor to connect the unit,
remove the adaptor and connect the unit to the phone wall
socket directly. If the unit operates properly, check or replace
the adaptor. (for New Zealand)
R
You dialled a call restricted number (page 31).
R
The key lock feature is turned on. Turn it off (page 16).
R
The unit is not designed to be used with rotary/pulse dialling
services.
52
Useful Information
PRW120AZ(en)_0724_ver012.pdf 52
2013/07/24 14:17:31