For Group
1.
On the
Group
tab under
Filter Settings
, select one of the following items in the
View Mode
drop-down
list:
Group
,
Hour
,
Day
,
Date
,
Month
,
Trunk
,
Caller ID/CLIP
Note
If you select
Hour
, specify the time range (0:00–23:59) in
Range
.
2.
On the
Group—Filter Settings—Select Group
screen, set the groups to analyse as follows:
a.
Click
Select
.
b.
Click the ICD group name you want to analyse from the ICD group names displayed on the
Available Group for ACD Report
window. (Maximum 64 groups displayed)
c.
Click
==>
to move the ICD group you selected in step b. to the
Selected Group for ACD Report
window. (Maximum 64 groups)
To delete an ICD group from the
Selected Group for ACD Report
window, click the ICD group
name, and then click
<==
.
d.
Click
OK
.
3.
Select the target time period for the ACD report on
Group—Filter Settings—Select Period
.
4.
To show the report on a group basis, perform the following steps:
a.
Click
View Report
.
The
ACD Report - Group Report
screen is displayed.
The filtered data is shown as follows:
4.1.3 Supervisory Monitor (ACD) Control
Operating Manual
283
Содержание KX-NSX2000
Страница 10: ...Table of Contents 10 Operating Manual ...
Страница 203: ...Table 1 Standard mode 1 14 2 Using the Directories Operating Manual 203 ...
Страница 204: ...Table 1 Standard mode for RU model 1 14 2 Using the Directories 204 Operating Manual ...
Страница 205: ...Table 2 Option mode 1 14 2 Using the Directories Operating Manual 205 ...
Страница 206: ...Table 2 Option mode for CE model 1 14 2 Using the Directories 206 Operating Manual ...
Страница 207: ...Table 2 Option mode for GR model 1 14 2 Using the Directories Operating Manual 207 ...
Страница 250: ...2 2 2 Message Manager Features 250 Operating Manual ...
Страница 288: ...4 1 3 Supervisory Monitor ACD Control 288 Operating Manual ...
Страница 314: ...Note 314 Operating Manual ...