8.4 Users—ICDG Management
This screen is accessible only by users designated as an ACD supervisor. This screen can be accessed only
in On-line mode.
8.4.1 Users—ICDG Management—Group Monitor
Description
Users designated as an ACD supervisor can specify an ICD group to monitor, set monitoring conditions, and
begin monitoring.
Supervisor selection
Selects the ACD supervisor from a drop-down list.
This operation is available only at the User (Administrator) level.
For details about ACD supervisor settings, see
11.5.4 PBX Configuration–[3-5-4] Group—Incoming Call
Distribution Group—ACD Supervisor
Default
First registered ACD supervisor
Value Range
Registered ACD supervisors
Maintenance Console Location
8.4.1 Users—ICDG Management—Group Monitor
Feature Manual References
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Start Monitor
Click the
Start Monitor
button to start monitoring the target ICD group. This feature requires the Call Center
Feature Enhancement activation key or the Built-in ACD report activation key. If this activation key is not
installed, the
Start Monitor
button is grayed out.
Maintenance Console Location
8.4.1 Users—ICDG Management—Group Monitor
Feature Manual References
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Basic Settings—Layout
Specifies the layout of monitoring results.
188
PC Programming Manual
Document Version 2016-03
8.4.1 Users—ICDG Management—Group Monitor
Содержание KX-NS1000
Страница 32: ...32 PC Programming Manual Document Version 2016 03 1 2 3 PBX Configuration Types ...
Страница 60: ...60 PC Programming Manual Document Version 2016 03 2 3 Frequently Asked Questions FAQ ...
Страница 68: ...68 PC Programming Manual Document Version 2016 03 3 1 1 Home Screen Add Site Wizard ...
Страница 112: ...112 PC Programming Manual Document Version 2016 03 6 14 Tool URL Information ...
Страница 170: ...170 PC Programming Manual Document Version 2016 03 7 13 Utility Flash ROM ID Information ...
Страница 622: ...622 PC Programming Manual Document Version 2016 03 10 11 2 PBX Configuration 2 11 2 System Audio Gain Card ...
Страница 702: ...702 PC Programming Manual Document Version 2016 03 11 12 2 PBX Configuration 3 12 2 Group VM DTMF Group Group Settings ...
Страница 844: ...844 PC Programming Manual Document Version 2016 03 14 6 PBX Configuration 6 6 Feature Tenant ...
Страница 996: ...996 PC Programming Manual Document Version 2016 03 21 1 UM Configuration 2 Class of Service ...
Страница 1002: ...1002 PC Programming Manual Document Version 2016 03 22 2 UM Configuration 3 2 UM Extension Trunk Service Port Assignment ...
Страница 1082: ...1082 PC Programming Manual Document Version 2016 03 25 1 UM Configuration 6 H W Settings ...
Страница 1186: ...1186 PC Programming Manual Document Version 2016 03 27 12 Router Configuration QoS Settings 4 QoS Service ...
Страница 1232: ...1232 PC Programming Manual Document Version 2016 03 28 4 2 Network Service 4 2 Other NAS ...
Страница 1233: ...Section 29 Appendix Document Version 2016 03 PC Programming Manual 1233 ...
Страница 1241: ...Feature Programming References Document Version 2016 03 PC Programming Manual 1241 ...