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→Enable your mobile device’s notifications feature.
R
Too many notifications were sent during this calendar month.
→If an excessive number of notifications (i.e., thousands of notifications) were sent during this
calendar month, an error message is displayed and no additional notifications can be received this
calendar month. Notifications will be received again when the new month starts.
R
iPhone, iPad
Too many notifications were sent in a short amount of time.
→If many notifications are sent in a short time, in some cases only the last notification may be
received. This is a characteristic your mobile device’s notifications service.
Status notifications are received late
R
Notifications are not received in real time; it may take some time for notifications to be received. This is
not a malfunction.
R
Too many notifications were sent in a short amount of time.
→If many notifications are sent in a short time, notifications may be received late. This is a
characteristic your mobile device’s notifications service.
Front door camera and outdoor camera features
Refer to the following after checking the general troubleshooting information described in “General
information”, Page 85.
[Camera update failed] is displayed
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An error occurred while updating the camera.
→Fully charge the camera and try again.
I fully charged the camera (the charging LED indicator is lit in red), but its operation time seems
to be shorter than usual
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The temperature of the location where the camera is being used is too low.
→Use the camera in a location with a higher temperature.
The camera will not charge (the charging LED indicator blinks quickly in red)
R
You are charging the camera in a location outside of the camera’s specified charging temperatures.
→Charge the camera in a location with a temperature between 5 °C and 40 °C (41 °F and 104 °F).
No sound is heard in camera recordings
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If is displayed next to the recording in the recording list, the system is configured to not record audio
when recording camera images.
→Change the
[Recording with Sound]
setting ( “Recording sound”, Page 50).
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The volume is turned down on your mobile device.
→Adjust the volume of your mobile device.
Colors in camera images appear different from normal
R
The camera is aimed at a dark location, or it is nighttime.
→If there is not adequate light to illuminate the subject, such as at night, the camera switches to night
vision mode depending on the settings ( “Using night vision”, Page 51). In this case, colors may
appear different from normal.
Colors in front door camera images appear washed out
R
Lighting conditions are poor or inconsistent.
→Adjust the camera’s brightness ( “Changing the brightness”, Page 52).
→Place the camera in a different location or position.
Condensation forms on the camera
R
Extreme temperature changes are causing condensation to form.
89
Troubleshooting
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