11. Help
79
I cannot hear a dial tone.
L
The telephone line cord is connected to the
[
EXT
]
jack on the unit. Connect
to the
[
LINE
]
jack (page 17).
L
If you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
L
Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
L
The power cord or telephone line cord is not connected. Check the
connections (page 17).
L
If you connected the unit through a computer modem, connect the unit
directly to a telephone line jack.
I cannot make calls.
L
The dialling mode setting may be wrong. Change the setting (feature #120
on page 18).
The unit does not ring.
L
The ringer volume is turned OFF. Adjust it (page 21).
The other party complains
they only hear a fax tone and
cannot talk.
L
FAX ONLY mode is set. Tell the other party the number is only used for
faxes.
L
If you use a Distinctive Ring service, make sure you have set the same ring
pattern assigned by the telephone company (page 53).
The
{
REDIAL
}
or
{
PAUSE
}
button does not function
properly.
L
If this button is pressed during dialling, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialled will be
redialled.
The receiving mode does not
function properly.
L
Distinctive Ring is set (feature #430 on page 53).
I cannot receive a fax
document on the computer.
L
Make sure the following features are set beforehand.
–
PC fax reception (feature #442 on page 61)
–
Computer setting for the PC fax reception (feature #443 on page 23)
The unit does not display the
caller’s name and/or
telephone number.
L
For New Zealand users:
Your unit is connected to a telephone line with ADSL (JetStream) service.
We recommend that you contact your ADSL service provider to have an
ADSL Splitter installed. We do not recommend the use of generic ADSL
filters.
Problem
Cause & Solution
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