7. Help
51
7.3.4 Fax – receiving
I cannot send a fax overseas.
L
Use the overseas transmission mode (feature #23 on page 43).
L
Add two pauses at the end of the telephone number or dial manually.
The other party complains
that letters on their received
document are distorted or not
clear.
L
If your line has special telephone services such as call waiting, the service
may have been activated during fax transmission. Connect the unit to a line
that does not have these services.
L
Another telephone on the same line is off the hook. Hang up the telephone
and try again.
L
The original document is too dark or too light. Change the scan contrast
(feature #58 on page 45) to
“
LIGHT
”
or
“
DARKER
”
, and try again.
L
Try copying the document. If the copied image is clear, there may be
something wrong with the other party’s machine.
The other party complains
that black lines, white lines or
smudges appear on their
received document.
L
The glass or rollers are dirty with correction fluid, etc. Clean them (page 61).
Please do not insert a document before correction fluid has dried
completely.
Problem
Cause & Solution
I cannot receive documents.
L
The telephone line cord is connected to the
[
EXT
]
socket on the unit.
Connect to the
[
LINE
]
socket (page 18).
I cannot receive documents
automatically.
L
The receiving mode is set to TEL mode. Set to FAX ONLY mode (page 35)
or TEL/FAX mode (page 36).
L
The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #06 on page 42 and feature #78 on
page 46).
The display shows
“
CONNECTING.....
”, but
faxes are not received.
L
The incoming call is not a fax. Change the receiving mode to TEL mode
(page 35) or TEL/FAX mode (page 36).
A blank sheet is ejected.
L
The other party placed the document in their fax machine the wrong way.
Check with the other party.
The printing quality is poor.
L
If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
L
Some paper has instructions recommending which side to print on. Try
turning the paper over.
L
You may have used paper with a cotton and/or fibre content that is over
20%, such as letterhead or resume paper.
L
The remaining toner is low. Replace the toner cartridge (page 54).
L
To check the drum life and quality, please print the printer test list (page 64).
If printing quality is still poor, replace the toner cartridge and drum unit.
L
The toner save mode is ON (feature #79 on page 46).
L
The glass or rollers are dirty with correction fluid, etc. Clean them (page 61).
Please do not insert a document before correction fluid has dried
completely.
Problem
Cause & Solution
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