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10. Help
61
Troubleshooting
10.3 When a function does not work, check here
If you still have difficulties after following the instructions in this section, reset the unit. Disconnect the mains lead and
turn OFF the cordless handset. Reconnect the mains lead and turn ON the cordless handset.
10.3.1 Initial settings
10.3.2 General
Problem
Cause & Solution
I cannot hear a dial tone.
L
If you used a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall socket directly. If the unit operates properly,
check the splitter/coupler.
L
Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
L
The mains lead or telephone line cord is not connected. Check the
connections.
L
If you have connected the fax machine through a computer modem,
connect the fax machine directly to a telephone line socket.
The unit does not work.
L
Check the connections (page 16).
L
Make sure that the cordless handset’s battery is installed correctly (page
15) and fully charge it (page 17).
The unit does not ring.
L
The ringer volume is turned OFF. Adjust it (page 18).
I cannot make calls.
L
You dialled a call restricted number. Remove the number from the call
restricted list (page 52).
Problem
Cause & Solution
The unit displays “
PAPER
JAMMED
” even though paper
is installed.
L
You forced the recording paper into the paper tray too strongly. Remove all
of the installed paper, and re-install it gently.
The unit displays “
CHECK
PAPER
” even though paper is
inserted.
L
The paper is inserted halfway. Insert it correctly (page 68) and press
{
SET
}
to clear the message.
The other party complains
they only hear a fax tone and
cannot talk.
L
FAX ONLY mode is set. Tell the other party the number is only used for
faxes.
L
Change the receiving mode to TEL mode (page 32), TEL/FAX mode (page
33) or TAM/FAX mode (page 34).
{
REDIAL
}
or
{
PAUSE
}
on the
base unit does not function
properly.
L
If this button is pressed during dialling, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialled will be
redialled.
During programming, I
cannot enter the code or ID
number.
L
All or part of the number is the same as another code or ID. Change the
number:
–
remote operation ID (code): page 41, or feature #11 on page 44.
–
fax activation code: feature #41 on page 46.
–
auto disconnection code: feature #49 on page 47.
FC225E-PFQX2478ZA-en.book Page 61 Wednesday, May 24, 2006 1:53 PM