Troubleshooting
41
If you still experience problems after following these suggestions, please contact our Technical Support Department at
1-800-726-2797 for further assistance. (U.S.A. only)
Double feeding or skewing problems
occur frequently or the scanner stops
loading while scanning.
The rollers are dirty.
Clean all of the rollers.
(See
The rollers have reached their life
expectancy.
Replace the paper feed roller module
and the double-feed prevention roller
module.
(See
The document is curled or folded.
Flatten the document and load it again
after reducing the pages.
The irregular type document is to be
scanned.
Make a copy of the document on speci-
fied paper (see
) and scan the
copy.
The document has a length of less than
70 mm (2.75z).
Make a copy of the document on paper
of the specified size and scan the copy.
The scanned document is blank.
The document to be scanned was
loaded face down (upside down).
Load the document correctly.
(See
Vertical lines appear on the scanned
document.
The CIS glasses are dirty.
Clean the CIS glasses.
(See
The sensor rollers are dirty.
Clean the sensor rollers.
(See
The scanning density is uneven.
The CIS glasses or the sensor rollers
are dirty.
Clean the CIS glasses and the sensor
rollers.
(See
The color of the scanned document is
extremely different from the original
document.
The setting of the monitor is wrong.
Adjust the monitor setting.
Dark spots or noise appear on the
scanned documents.
The CIS glasses or the sensor rollers
are dirty.
Clean the CIS glasses and the sensor
rollers.
(See
Scanned image has moire fringes such
as stripe or wavy pattern noise.
It is caused by printing pattern of the
document and the congeniality of the
scanning resolution.
Please change the resolution and try to
scan.
Portions of the edge of the scanned
document are dark.
The edge of document is folded or
wrinkled.
Flatten the document.
The Remove Shadow or Border
Removal functions may also correct the
problem.
Refer to the PIE Reference Manual or
the RTIV Reference Manual when using
these functions.
Symptom
Possible Cause
Remedy