https://bizpartner.panasonic.net/eu/
Troubleshooting II
Symptom
Possible Cause
Remedy
Double feeding occurs frequently.
The paper feed roller or double
feed prevention roller have
become worn down.
Replace the paper feed roller or
double feed prevention roller.
The double feed detectors are
dirty.
Clean the double feed detectors.
Right and left sides of the
document to be scanned are not
the same in height, because of
curling or folding.
Flatten the document and load it
again after reducing the number
of sheets.
The document is printed on an
unsupported type of paper or thick
paper
Make a copy of the document on
paper of a compatible type and
thickness, and then scan the copy.
The length of the paper is too
short.
Make a copy of the document on
paper of a compatible size, and
then scan the copy.
The document is not aligned
correctly.
Realign the document.
Too many sheets are set on the
feed tray.
Remove sheets until the sheets on
the feed tray are under the limit
mark on the document guide.
The documents are not fed one at
a time, but in bunches.
The scanning method is set to
manual.
Select automatic scanning using
the manual feed selector.
A double feed is detected when
scanning cards.
The cards are set in portrait
orientation.
Either disable the double feed
detection function or set the cards
in landscape orientation.
Paper jams occur frequently.
The document is wrinkled.
Smooth out the document.
The rollers are dirty.
Clean the rollers.
The document is not aligned
correctly.
Realign the document.
Too many sheets are set on the
feed tray.
Remove sheets until the sheets on
the feed tray are under the limit
mark on the document guide.
Scanned documents have been
rolled up in the exit tray area when
using the exit guides.
The documents are curved or
curled.
Scan the documents with the exit
guides folded.
Scanned image is skewed.
The document guides are not
adjusted to the size of the
document to be scanned, or the
document to be scanned is set
slanted on the feed tray.
Adjust the document guides
properly to the size of the
document to be scanned.
Right and left sides of the
document to be scanned are not
the same in height, because of
curling or folding.
Flatten the document and load it
again after reducing the number of
sheets
