5. Communicating Within Your Office
Key Telephone User Guide
49
MAKING ANNOUNCEMENTS TO BUSY EXTENSIONS
Note:
This feature requires system programming or a specific ICX configuration,
and may not be available. For information, see your system administrator or ICX
dealer.
This feature (also known as Off-Hook Voice Announcement) allows you to make an
announcement to a busy extension.
If party you called is using a digital key telephone, the announcement is heard only
by the called party, not by the other party he or she is talking to. If, however, the
party you called is using a single-line telephone, both the called party and the party
he or she is talking to will hear the announcement.
1.
Pick up the handset or press ON/OFF.
2.
Dial the extension number.
3.
Press 8 if you hear the busy tone.
4.
Make your announcement. (Your voice is heard on the extension, not on the other
line.)
Answering an Announcement
To answer an announcement, you can use the OHVA Split key to speak to the
announcing party or you may send a text message.
The OHVA Split key is an FF key that has been assigned to the OHVA function. The
OHVA function is typically used in situations where the extension user must handle
more than one call. The Split key must be set up by the system administrator or
dealer.
1.
While on a call, press the OHVA Split key.
2.
Speak with the announcing party.
3.
Press the OHVA Split key to return to the original call.
Transferring Calls with an Announcement
Note:
This feature requires system programming or a specific ICX configuration,
and may not be available. For information, see your system administrator or ICX
dealer.
To make an announcement
To speak to the announcing party
