23
Troubleshooting
n
Starting Up
The date and time are incor-
rect.
l
Make the correct settings.
A
Open the Control Panel.
Flick from the middle of the Start screen to the top and touch
[Control Panel] under “Windows System”.
B
Touch [Clock, Language, and Region] - [Date and Time].
l
If the problem persists, the internal clock battery may need to be
replaced. Contact Panasonic Technical Support (
è
page 35).
l
When the computer is connected to network, check the date and
time of the server.
l
The 2100 A.D. or later year will not be correctly recognized on this
computer.
[Executing Battery Recali-
bration] screen appears.
l
The Battery Recalibration was canceled before Windows was
shut down last time. To start up Windows, turn off the computer by
the power switch, and then turn on.
[Enter Password] does not
appear when resuming from
sleep/hibernation.
l
Select [Enabled] in [Password On Resume] in the [Security] menu
of the Setup Utility (
è
Operating Instructions - Reference
Manual
“Setup Utility”).
l
The Windows password can be used instead of the password set
in the Setup Utility.
A
Add a password.
1. Display “Charm” and touch - [Change PC settings] - [Ac-
counts].
2. Touch [Sign-in options], and touch [Add] under “Password”.
B
Set up the following.
1. Open the Control Panel, touch [System and Security] -
[Power Options] - [Require a password on wakeup].
2. Add a check mark for [Require a password].
Cannot resume.
l
One of the following operations may have been carried out. Press
the power switch to turn on the computer. Data not saved will be
lost.
• In sleep mode, the AC adaptor was disconnected, or a periph-
eral was connected or disconnected.
• The power switch was pressed for four seconds or longer to
forcibly turn off the computer.
l
An error may occur when the computer automatically enters the
sleep or hibernation mode while the screensaver is active. In
this case, turn off the screensaver or change the pattern of the
screensaver.
Other startup problems.
l
Start the Setup Utility (
è
Operating Instructions - Reference
Manual
“Setup Utility”) to return the Setup Utility settings (excluding
the passwords) to the default values. Start the Setup Utility and
make the settings again.
l
Remove all peripheral devices.
l
Check to see if there was a disk error.
A
Remove all peripheral devices including an external display.
B
Flick from the middle of the Start screen to the top, and then
touch [This PC] under “Windows System”.
C
Long touch [Windows (C:)], and touch [Properties].
D
Touch [Tools] - [Check].
• A standard user needs to enter an administrator password.
E
Follow the on-screen instructions.
