18
TROUBLESHOOTING GUIDE
Before requesting service for this unit, check the table below for the possible cause of the
problem. Some simple checks or minor adjustment on your part may eliminate the problem
and restore proper operation. If you are in doubt about some of the check points, or if the
remedies indicated in the chart do not solve the problem, call us at 1-800-338-0552 to
locate the servicer near to you.
Problem
Probable cause(s)
Suggested remedy
Plug the power cord into an AC outlet
(120 V).
The power cord is not plugged in.
Slide the power switch to “on”.
The power switch is at the “off ”
position.
Set the operating lock switch to “open”.
The operating lock switch is set to
“lock” position.
Massage does not start.
Wait until the massage heads reach the
narrowest position.
The massage heads must move
to the narrowest position for a
rolling massage.
Kneading massage cannot
be changed immediately to
a rolling massage.
Shift your waist forward and recline the
chair back.
Press the “tap” button in the manual
operation mode. Then press the “quick
stop” button to turn off the tapping. Check
under the back cushion and cushion
insert pad with your hands to see
whether the massage heads have
stopped in an aligned position. If not,
repeat this process until the massage
heads are aligned when stopped.
Your shoulders are too high.
This is because an alternating
tapping mechanism is used. It is
not a malfunction.
When stopped, the misalignment
is approx. 13/32 in. (1 cm) at
most.
Massage heads do not
reach your shoulders.
It seems as if the massage
heads are at different
heights.
Remove any obstacles. If the leg
massage operation indicator lamp on the
controller blinks and the chair stops, turn
off the power switch and then turn on
after 10 seconds. Then, press the “on/off”
button on the controller to start the
massage.
During reclining if any force or
resistance is encountered, such
as the chair hitting an obstacle,
the chair may stop for safety.
Raise your back slightly from the
massage heads. If all operation indicator
lamps on the controller blink and the
chair stops, turn off the power switch and
then turn on after 10 seconds. Then,
press the “on/off” button on the controller
to start the massage.
During operation if the chair
encounters any force or
resistance, the massage heads
stop for safety.
Approx. 13/32 in.
(1 cm) at most
Alternating tapping mechanism
Approx. 13/32 in.
(1 cm) at most
