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Limited Warranty
Panasonic Consumer Electronics Company,
Division of Panasonic Corporation of North America
One Panasonic Way Secaucus, New Jersey 07094
Panasonic Puerto Rico, Inc.
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park, Carolina,
Puerto Rico 00985
Panasonic DVD Player Limited Warranty
Limited Warranty Coverage
If your product does not work properly because of a defect in materials
or workmanship, Panasonic Consumer Electronics Company or
Panasonic Puerto Rico, Inc. (collectively referred to as “the warrantor”)
will, for the length of the period indicated on the chart below, which
starts with the date of original purchase (“Limited Warranty period”), at
its option either (a) repair your product with new or refurbished parts, or
(b) replace it with a new or a refurbished product. The decision to repair
or replace will be made by the warrantor.
During the “Labor” Limited Warranty period there will be no charge for
labor. During the “Parts” warranty period, there will be no charge for
parts. You must mail-in your product during the warranty period. If
non-rechargeable batteries are included, they are not warranted. This
Limited Warranty only applies to products purchased and serviced in
the United States or Puerto Rico. This Limited Warranty is extended
only to the original purchaser and only covers product purchased as
new. A purchase receipt or other proof of original purchase date is
required for Limited Warranty service.
Mail-In Service
For assistance in the continental U.S.A. in obtaining repairs please ship
the product to:
Panasonic Service and Technology Company
Customer Servicenter
Suite B
4900 George McVay Drive
McAllen, TX 78503
For assistance in Puerto Rico call Panasonic Puerto Rico, Inc.
(787)-750-4300 or fax (787)-768-2910.
When shipping the unit carefully pack and send it prepaid, adequately
insured and preferably in the original carton. Include a letter detailing
the complaint and provide a day time phone and/or email address
where you can be reached.
IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD
THE PURCHASER WILL BE REQUIRED TO FURNISH A SALES
RECEIPT/PROOF OF PURCHASE INDICATING DATE OF
PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE.
CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT
RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
Limited Warranty Limits And Exclusions
This Limited Warranty ONLY COVERS failures due to defects in
materials or workmanship, and DOES NOT COVER normal wear and
tear or cosmetic damage. The Limited Warranty ALSO DOES NOT
COVER damages which occurred in shipment, or failures which are
caused by products not supplied by the warrantor, or failures which
result from accidents, misuse, abuse, neglect, mishandling,
misapplication, alteration, faulty installation, set-up adjustments,
misadjustment of consumer controls, improper maintenance, power line
surge, lightning damage, modification, or commercial use (such as
hotel, office, restaurant, or other business), rental use of the product, or
service by anyone other than a Factory Servicenter or other Authorized
Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED
UNDER “LIMITED WARRANTY COVERAGE”. THE WARRANTOR IS
NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT
OF ANY BREACH OF THIS WARRANTY.
(As examples, this excludes
damages for lost time, cost of having someone remove or re-install an
installed unit if applicable, travel to and from the servicer, loss of or
damage to media or images, data or other recorded content. The items
listed are not exclusive, but are for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE
WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE
PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied Limited
Warranty lasts, so the exclusions may not apply to you.
This Limited Warranty gives you specific legal rights and you may also
have other rights which vary from state to state. If a problem with this
product develops during or after the Limited Warranty period, you may
contact your dealer or Servicenter. If the problem is not handled to your
satisfaction, then write to the warrantor’s Consumer Affairs Department
at the addresses listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS
LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.
As of January 2007
Product Service
1 Damage requiring service
—The unit should be serviced by
qualified service personnel if:
(a)The AC power supply cord or AC adaptor has been damaged; or
(b)Objects or liquids have gotten into the unit; or
(c)The unit has been exposed to rain; or
(d)The unit does not operate normally or exhibits a marked change
in performance; or
(e)The unit has been dropped or the cabinet damaged.
2 Servicing
—Do not attempt to service the unit beyond that
described in these operating instructions. Refer all other servicing to
authorized servicing personnel.
3 Replacement parts
—When parts need replacing ensure the
servicer uses parts specified by the manufacturer or parts that have
the same characteristics as the original parts. Unauthorized
substitutes may result in fire, electric shock, or other hazards.
4 Safety check
—After repairs or service, ask the servicer to
perform safety checks to confirm that the unit is in proper working
condition.
For product information or assistance with product operation:
Refer to “Customer Services Directory” above.
Product or Part Name
Parts
Labor
DVD Player
One (1) Year
Ninety (90) Days
Rechargeable Batteries
(in exchange for defective item)
Ten (10) Days
Not Applicable
Headrest mounting bracket,
Headphones, Accessories (in
exchange for defective item)
Ninety (90) Days
Not Applicable
Customer Services Directory
Obtain Product Information and Operating Assistance; locate
your nearest Dealer or Servicenter; purchase Parts and
Accessories; or make Customer Service and Literature requests
by visiting our Web Site at:
http://www.panasonic.com/consumersupport
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-800-211-PANA (7262),
Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST.
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases
Purchase Parts, Accessories and Instruction Books online for
all Panasonic Products by visiting our Web Site at:
http://www.pstc.panasonic.com
or, send your request by E-mail to:
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only)
(Monday – Friday 9 am to 9 pm, EST.)
Panasonic Service and Technology Company
20421 84th Avenue South, Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American
Express, and Personal Checks)
For hearing or speech impaired TTY users, TTY : 1-866-605-1277
Service in Puerto Rico
Panasonic Puerto Rico, Inc.
Ave. 65 de Infantería, Km. 9.5, San Gabriel Industrial Park,
Carolina, Puerto Rico 00985
Phone (787)750-4300, Fax (787)768-2910
Product information
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