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Troubleshooting

Troubleshooting (Basic)

Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the

“Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contact

Panasonic Technical Support. You can also check the computer’s status in the PC Information Viewer

(

Reference Manual

“Troubleshooting (Advanced)”).

Starting Up

Cannot start up.

The power indicator or bat-

tery indicator is not lit.

Connect the AC adaptor.

Insert a fully charged battery.

Remove the battery pack and the AC adaptor, then connect them again.

If a device is connected to the USB port, disconnect the device, or set [USB Port] or

[Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility.

If a device is connected to the ExpressCard slot, disconnect the device, or set

[ExpressCard Slot] to [Disable] in the [Advanced] menu of the Setup Utility.

Press

to turn off the concealed mode.

The power is turned on but

“Warming up the system (up

to 32 minutes)” appears.

The computer is warming up before start up. Wait for the computer to start up (takes

up to 32 minutes). If “Cannot warm up the system” is displayed, the computer failed to

warm up and will not start. In this case, turn off the computer, leave it in an environment

of 5 °C or higher temperature for about an hour, and then turn on the power again.

Cannot turn on the computer.

The computer does not re-

sume from sleep.

(The power indicator blinks

alternately in orange and

green.)

Leave it in an environment of 5 °

or higher temperature for about an hour, then turn on

the power again.

After adding or changing

the RAM module, the power

is turned on but nothing is

displayed on the screen.

Turn off the computer and remove the RAM module, then confirm whether the RAM

module has complied to specification. When the RAM module has conformed to specifi-

cation, install it again.

The computer does not enter

sleep mode while the screen

saver is running (The screen

stays black).

Slide and hold the power switch for four seconds or longer to shut down the computer

forcibly. (Data not saved will be lost.) Then disable the screen saver.

You have forgotten the pass-

word.

Supervisor Password or User Password: Contact Panasonic Technical Support.

Administrator password:

If you have a password reset disk, you can reset the administrator password. Set the

disk and enter any wrong password, then follow the on-screen instructions and set a

new password.

If you do not have a password reset disk, reinstall (

page 22) and set up Windows,

and then set a new password.

“Remove disks or other

media. Press any key to

restart” or a similar message

appears.

A floppy disk is in the drive (optional) and it does not contain system startup information.

Remove the floppy disk and press any key.

If a device is connected to the USB port, disconnect the device, or set [USB Port] or

[Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility.

If a device is connected to the ExpressCard slot, disconnect the device, or set

[ExpressCard Slot] to [Disable] in the [Advanced] menu of the Setup Utility.

If the problem persists after removing the disk, it may be a hard disk failure. Contact

Panasonic Technical Support.

Windows startup and opera-

tion is slow.

Press

in the Setup Utility (

Reference Manual

“Setup Utility”) to return the

Setup Utility settings (excluding the passwords) to the default values. Start the Setup

Utility and make the settings again. (Note that the processing speed depends on the ap-

plication software, so this procedure may not make Windows faster.)

If you installed a resident software after purchase, turn off the residence.

Disable the pop-up menu and Input Panel Tab.

Open the Input Panel, and click [Tools] - [Options] - [Opening].

Remove the check mark of [Show Input Panel sliding open from the tab] and click [OK].

The date and time are incor-

rect.

Make the correct settings.

Click

(Start)

- [Control Panel] - [Clock, Language, and Region] - [Date and Time].

If the problem persists, the internal clock battery may need to be replaced. Contact

Panasonic Technical Support.

When the computer is connected to LAN, check the date and time of the server.

The 2100 A.D. or later year will not be correctly recognized on this computer.

DFQW5712YAT_CF-31mk3_7_OI_EN.indb 24

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Содержание CF-31UEU70DY

Страница 1: ...shooting Troubleshooting Basic 24 Appendix LIMITED USE LICENSE AGREEMENT 28 Specifications 29 Standard Limited Warranty 33 Please read these instructions carefully before using this product and save this manual for future use For further information about the computer you can refer to the on screen manual To access the on screen manual è page 19 On screen Manual Getting Started Useful Information ...

Страница 2: ...ULTI drive as CD DVD drive Circular media including DVD ROM and CD ROM as discs Multilanguage User Interface as MUI n Disclaimer Computer specifications and manuals are subject to change without notice Panasonic Corporation assumes no li ability for damage incurred directly or indirectly from errors omissions or discrepancies between the computer and the manuals n Trademarks Microsoft Windows the ...

Страница 3: ...s may for example include l Using this product on board of airplanes or l In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or environment e g airports you are encouraged to ask for authorization to use this product prior...

Страница 4: ...SURE DO NOT OPEN COVERS AND DO NOT REPAIR YOURSELF REFER SERVICING TO QUALIFIED PERSONNEL 12 E 1 Laser safety information is appropriate only when drive with laser is installed 12 M 2 1 Information for Users on Collection and Disposal of Old Equipment and used Batteries These symbols on the products packaging and or accompanying documents mean that used electrical and electronic products and batte...

Страница 5: ...ulations and always switch off Personal Computer or Handheld Computer incorporating wireless WAN modem wherever forbidden or when you suspect that it may cause interference or danger Road safety comes first Do not use a Personal Computer or Handheld Computer incorporating wireless WAN modem while driving a vehicle Do not place the computer with wireless WAN modem in an area where it could cause pe...

Страница 6: ... LT LU LV MT NL NO PL PT RO SE SI SK TR 18 25 E 1 This equipment requires minimum 20 cm spacing from all person s body excluding extremities of hands wrist and feet in directions of the back and both sides of the LCD display during wireless modes of operation 60 E 1 Only for model with a CE mark on the bottom of the computer Declaration of Conformity DoC Hereby Panasonic Corporation declares that ...

Страница 7: ...Figure A Figure B Fuse cover 8 E 1 Models for Australia For Used in Motor Vehicle Warning Notebook Computer may be installed in a motor vehicle and visible to the driver only if used to support ve hicle related functions such as vehicle information system control rear or side observation and navigation If the Notebook Computer is to be used for work or entertainment purposes such as television rec...

Страница 8: ...cause a fire or electric shocks If foreign matter has found its way inside immediately turn the power off and unplug the AC cord and then remove the battery pack Then contact your technical support office Do Not Disassemble This Product You may receive an electric shock or foreign matter may enter and result in a fire Keep SD Memory Cards Away from Infants and Small Chil dren Accidental swallowing...

Страница 9: ...re or Expose It to Excessive Heat Generation of heat ignition or rupture may result Avoid Extreme Heat Near the Fire In Direct Sunlight for Example Electrolyte leakage generation of heat ignition or rupture may result Do Not Insert Sharp Objects Into the Battery Pack Expose It to Bumps or Shocks Disassemble or Modify It Electrolyte leakage generation of heat ignition or rupture may result If this ...

Страница 10: ...he amount of time the computer can be run by using a particular battery pack becomes dramatically shorter and repeated recharging does not restore its performance the battery pack should be replaced with a new one l When transporting a spare battery inside a package brief case etc it is recommended that it be placed in a plastic bag so that its contacts are protected l Always power off the compute...

Страница 11: ...imedia pocket device status or the second battery status Battery status è Reference Manual Battery Power Power status Off Power off Hibernation Green Power on Blinking green Sleep Blinking green rapidly Cannot power on or resume due to low tempera ture J Power Switch K Carrying Handle L Stylus Holder M Fingerprint Reader Only for model with Fingerprint Reader è Reference Manual Fingerprint Reader ...

Страница 12: ...SB Devices H DC IN Jack I Security Lock A Kensington cable can be connected For further information read the manual that comes with the cable J USB Port 2 0 è Reference Manual USB Devices K External Antenna Connector L Expansion Bus Connector è Reference Manual Port Replicator Car Mounter M External Display Port VGA è Reference Manual External Display N Headphone Jack You can connect headphones or...

Страница 13: ...uter contains a magnet and magnetic products at the locations circled in the illustration at right Avoid leaving metallic object or magnetic me dia in contact with these areas DFQW5712YAT_CF 31mk3_7_OI_EN indb 13 2013 06 21 10 10 17 ...

Страница 14: ...e latch B to the left to lock the cover CAUTION l Make sure the latch is securely locked Otherwise the battery pack may fall when you carry the computer l Do not touch the terminals of the battery pack and the computer Doing so can make the terminals dirty or damaged and may cause malfunction of the battery pack and the computer NOTE l Note that the computer consumes electricity even when the comp...

Страница 15: ...do not connect any peripheral device except the battery pack and AC adaptor l Handling the AC adaptor Problems such as sudden voltage drops may arise during periods of thunder and lightning Since this could adversely affect your computer an uninter ruptible power source UPS is highly recommended unless running from the battery pack alone 5 Turn on the computer ASlide and hold the power switch unti...

Страница 16: ... on the computer CAUTION l Carefully choose your language because you cannot change it later If you set a wrong language you need to reinstall Windows 7 Setup Windows Follow the on screen instructions lThe computer restarts several times Do not touch the keyboard or touch pad and wait until the hard disk drive indicator has turned off lAfter the computer is turned on the screen remains black or un...

Страница 17: ...e and then click Yes DClick OK lPerform the calibration for the orientation to be used NOTE l PC Information Viewer This computer periodically records the management information of the hard disk etc The maximum data volume for each record is 1024 bytes This information is only used for estimating the cause in the case when the hard disk goes down by any possibility They are never sent to outside v...

Страница 18: ...space to shrink in MB and click Shrink l You cannot input a larger number than the displayed size l To select Reinstall to the first 3 partitions in reinstalling Windows 7 page 23 30000 MB 3 or more is necessary for Total size after shrink in MB E Right click Unallocated the shrunk space in the step D and click New Simple Volume F Follow the on screen instructions to make the settings and click Fi...

Страница 19: ...on the desktop l Alternatively click Start All Programs Panasonic On Line Manuals Reference Manual n Important Tips The Important Tips will provide you with the battery information so that you can use the battery pack in the optimum condition to obtain longer operation time To access the Important Tips Double click on the desktop l Alternatively click Start All Programs Panasonic On Line Manuals I...

Страница 20: ...grip the display part l Do not put anything e g a piece of paper between the display and keyboard l When you board an airplane take the computer with you and never put it in your checked luggage When using the computer on airplane follow the airline s instructions l When carrying a spare battery put it in a plastic bag to protect its terminals l The touch pad is designed to be used by finger tip D...

Страница 21: ...th Main Battery Second Battery When performing Battery Recalibration without shutting down Windows it may take more time to charge dis charge Maintenance To clean the LCD panel If drops of water or other stains get on the surface of the LCD panel wipe them off immediately Failure to do so may result in staining Only for model with touchscreen Use the soft cloth included with the computer For furth...

Страница 22: ...gs and click Next l Reinstall Windows to the whole Hard Disk to factory default Select this option when you want to reinstall Windows to the factory default After reinstallation you can cre ate a new partition For how to create a new partition refer to To change the partition structure page 18 l Reinstall to the System and OS partitions 1 Select this option when the hard disk has already been divi...

Страница 23: ... Reinstall Windows and click Next The License Agreement screen appears 9 Click Yes I agree to the provisions above and wish to continue and click Next 10 Select the settings and click Next l Reinstall Windows to the whole Hard Disk to factory default Select this option when you want to reinstall Windows to the factory default After reinstallation you can cre ate a new partition For how to create a...

Страница 24: ...four seconds or longer to shut down the computer forcibly Data not saved will be lost Then disable the screen saver You have forgotten the pass word l Supervisor Password or User Password Contact Panasonic Technical Support l Administrator password If you have a password reset disk you can reset the administrator password Set the disk and enter any wrong password then follow the on screen instruct...

Страница 25: ...Mode and check the error details When the Panasonic boot screen disappears 1 at startup press and hold F8 until the Windows Advanced Options Menu is displayed Select the Safe Mode and press Enter 1 When Password on boot is set to Enabled in the Security menu of the Setup Utility Enter Password appears after the Panasonic boot screen disappears As soon as you enter the password and press Enter pres...

Страница 26: ...same display colors for the external display as those used by the LCD l If you continue to experience problems try changing the display Click Start All Programs Panasonic Display Selector l Simultaneous display cannot be used until Windows startup is complete during Setup Utility etc The external display does not work normally l If the external display does not support the power saving function it...

Страница 27: ... Shift Esc to open Task Manager and close the software application that is not responding l An input screen e g password input screen at startup may be hidden behind another window Press Alt Tab to check l Slide the power switch for 4 seconds or longer to shut down the computer and then slide the power switch to turn it on If the application program does not work normally uninstall and reinstall t...

Страница 28: ...ompanied by the Programs You shall not modify or at tempt to modify the Programs E You may transfer the Programs and license them to another party only in connection with your transfer of the single Product which was accompanied by the Programs to such other party At the time of such a transfer you must also transfer all copies whether in printed or machine readable form of every Program and the r...

Страница 29: ...on Display Method 13 1 XGA type TFT 1024 768 dots Internal LCD 65 536 16 777 216 colors 800 600 dots 1024 768 dots 5 External Display 6 65 536 16 777 216 colors 800 600 dots 1024 768 dots 1280 768 dots 1280 1024 dots Wireless LAN 7 Intel Centrino Advanced N 6235 è page 30 Bluetooth 8 è page 30 GPS 9 LR9101 SirfStarIII Wireless WAN 10 Ericsson HSPA F5521gw LAN IEEE 802 3 10BASE T IEEE 802 3u 100BAS...

Страница 30: ...l 64 bit Service Pack 1 Pre installed Software 30 Adobe Reader PC Information Viewer Display Selector Bluetooth Stack for Windows by TOSHI BA 8 Wireless Switch Utility Intel PROSet Wireless Soft ware 7 Wireless Connection Disable Util ity 31 Hotkey Settings Battery Recalibration Utility Infineon TPM Professional Package 13 31 Protector Suite 21 31 Aptio Setup Utility Hard Disk Data Erase Utility 3...

Страница 31: ...g some connected external displays 7 Only for model with wireless LAN 8 Only for model with Bluetooth 9 Only for model with GPS 10 Only for model with wireless WAN The specification may differ depending on the model 11 Only for model with 2nd LAN 12 Only for model with modem 13 Only for model with TPM For information on TPM refer to the Installation Manual of Trusted Platform Module TPM by the fol...

Страница 32: ...perature environment startup may become slow or battery operation time may become short The com puter consumes power when the hard disk is warming up during startup Therefore if you are using battery power and the remaining power is low the computer may not start up 30 When reinstalling Windows using the data of the recovery area on the hard disk you can select the OS to be installed either Window...

Страница 33: ... which has not been caused during normal operation Repair of damage that is cosmetic only or does not affect product functionality such as wear and tear scratches and dents Failures caused by products not supplied by Panasonic Failures resulting from alteration accidental damage casualty misuse abuse or neglect Introduction of liquid or other foreign matter into the unit Improper installation oper...

Страница 34: ...ers makes no warranty either express implied or statutory with respect to software provided with the Product and licensed to Purchaser its quality performance merchantability or fitness for a particular purpose Panasonic does not warrant that the functions contained in the software will be uninterrupted or error free Panasonic assumes no risk of and shall not in any case be liable for any damages ...

Страница 35: ... software for the product onto the replacement drive 10 Panasonic will arrange free pick up and return for approved warranty repairs within 50 km of capital city locations Please ensure your unit is properly packed for return to the service location 11 The warranties hereby conferred do not extend to and exclude any costs associated with the installation de installation or re installation of a pro...

Страница 36: ...products with functions that effectively reduce energy consumption It is an open system in which business proprietors can participate voluntarily The targeted products are office equipment such as computers displays printers facsimiles and copiers Their standards and logos are uniform among participating nations 22 E 1 TA0912 1083 DFQW5712YAT Panasonic Corporation Osaka Japan Importer s name addre...

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