10
5. WARRANTY CONDITIONS
WARRANTY
1. Scope
The Distributor warrants for 2 years from the
date of purchase, that the Product will: i) con-
form to specification, ii) be free from defects in
materials and workmanship, subject to condi-
tions below.
The warranty only applies to Products pur-
chased by a consumer, that has been installed
for private use and that has been sold by the
Distributor or a designated retailer where the
Products have been originally sold by the Dis-
tributor.
The warranty does not apply to Products pur-
chased by commercial entities or for Products
that have been installed for commercial use.
These shall be subject only to the mandatory
provisions of the law. The conditions and limi-
tations set out below shall apply.
2. Coverage
If a defect arises and a valid claim is received
within the statutory warranty period, at its op-
tion and to the extent permitted by law, the
Distributor shall either; i) repair the defect, or;
ii) replace the product with a product that is
identical or similar in function, or; iii) refund the
purchase price.
Any exchanged Product or component will
become the legal property of the Distributor.
Any valid claim or service does not extend the
original warranty. The replacement Product or
part does not carry a new warranty.
3. Conditions
The warranty applies only if the conditions set
out below are met in full:
•
The Product has been installed by a pro-
fessional installer, in accordance with the
instructions in the installation manual and
all relevant Codes of Practice and Regula-
tions in force at the time of installation.
•
The Product has not been modified in any
way, tampered with or subjected to mis-
use and no factory fitted parts have been
removed for unauthorized repair or re-
placement.
•
The Product has only been connected to
a closed heating circuit filled with domes-
tic water in compliance with the Europe-
an Drinking Water Directive EN 98/83 EC.
The water should not be aggressive, i.e.
the water chemistry shall comply with the
following:
•
Chloride
< 250 mg / L
•
Total Dissolved Solids (TDS) < 500 mg / L
•
Saturation Index (LSI) @ 80°C < 0,8
•
pH level
< 9,5 / > 6,0
•
Any disinfection has been carried out
without affecting the Product in any way
whatsoever. The Product shall be isolated
from any system chlorination.
•
Service and/or repair shall be done ac-
cording to the installation manual and all
relevant codes of practice. Any replace-
ment parts used shall be original spare
parts supplied by the Distributor.
•
Any third-party costs associated with any
claim has been authorized in advance by
the Distributor in writing.
•
The purchase invoice and/or installation
and servicing invoice, a water sample as
well as the defective product is made
available to the Distributor upon request.
Failure to follow these instructions and condi-
tions may result in product failure, and water
escaping from the Product.
4. Limitations
The warranty does not cover:
•
Any fault or costs arising from incorrect
installation, incorrect application, lack of
regular maintenance in accordance with
the installation manual, neglect, acciden-
tal or malicious damage, misuse, any al-
teration, tampering or repair carried out
by a non-professional, any fault arising
from the tampering with or removal of
any factory fitted safety components or
measures.
•
Any consequential damage or any indirect
loss caused by any failure or malfunction
of the Product whatsoever.
•
Any pipework or any equipment connect-
ed to the Product.
•
The effects of frost, lightning, voltage
variation, lack of water, dry boiling, excess
pressure or chlorination procedures.
•
Damage caused during transportation.
Buyer shall give the carrier notice of such
damage.
•
Costs arising if the Product is not immedi-
ately accessible for servicing.
These warranties do not affect the Buyer’s stat-
utory rights.
