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31

Before You Call For Service…

Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.

CAUTION: For your safety, DO NOT attempt repair of electrical wiring, gas piping, remote control, burners, 

vent connectors or other safety devices. Refer repairs to qualified service personnel.

CAUTION: Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper 

and dangerous operation. VERIFY PROPER OPERATION AFTER SERVICING.

Problem

Possible Cause

What To Do

Not enough or no hot water.

Water Shutoff valve is not fully opened.

●  

Check shutoff valve and open fully.

Hot water faucet is not fully opened.

●  

Open hot water faucet completely.
(The main burner goes off when
incoming water volume is
inadequate.)

Water piping is frozen.

●  

Allow piping to thaw.

No electricity or water supply is cut off. 

●  

Check that proper power is being
supplied and/or water supply is
adequate.

Unit is not “ON”.

●  

Turn the unit “ON” by the button on
the remote control.

The temperature may be set too low.

●  

Increase the temperature setting.

Mixing Valve Malfunctions 
(if applicable)

●  

Check and replace if necessary.

Error code displayed on remote control.

●  

See instructions for Error Code and if
required, contact a dealer for service.

Not enough water demand.

●  

Increase water flow.

Water inlet filter clogged.

●  

Clean water inlet filter.

Fixture aerator is clogged.

●  

Clean aerator.

Scale buildup in heat exchanger.

●  

Check for error code. If required,
contact a dealer for service.

Hot and cold water lines reversed.

●  

Reverse water connections.

Water not hot enough.

The temperature may be set too low.

●  

Check and open the gas valve fully.

The gas valve is not fully opened.

●  

Call your gas company to verify the
gas meter and gas piping size.

Gas supply pressure is low.

●  

Call dealer for service.

Bleed over in one of the hot water
fixtures.

●  

Decrease the temperature setting.

Water too hot.

Temperature is set too high.

●  

Check shutoff valve and open fully.

Water shutoff valve is not fully opened.

●  

Allow more water to flow.

Small amount of water has been heated.

●  

Normal operation. There is no need 
to call for service.

Fan continues to rotate after hot water
faucet is closed.

This function is to supply hot water
when the hot water faucet is reopened.

●  

Normal operation. There is no need 
to call for service.

CAUTION: Make certain power to water heater is “OFF” before removing protective cover FOR ANY REASON.

Содержание PTG-53

Страница 1: ...the proper installation and adjustment of the water heater and two to the owner operator to explain the features operation safety precautions maintenance and troubleshooting of the water heater This...

Страница 2: ...ce READ THIS MANUAL FOR YOUR RECORDS Write the model and serial numbers here You can find them on a label on the appliance Staple sales slip or cancelled check here Proof of the original purchase date...

Страница 3: ...er flammable materials and liquids adhesives solvents paint thinners etc and the vapors they produce are extremely dangerous DO NOT handle use or store gasoline or other flammable or combustible mater...

Страница 4: ...emote control and a dip switch adjustment Only qualified service personnel should perform this adjustment Only factory authorized remote control s should be used Notice When this water heater is suppl...

Страница 5: ...e or LP gas must be used with great caution It is heavier than air and will collect first in lower areas making it hard to detect at nose level Before attempting to light the water heater make sure to...

Страница 6: ...ON READ ALL INSTRUCTIONS BEFORE USING WARNING For your safety the information in this manual must be followed to minimize the risk of fire or explosion electric shock or to prevent property damage per...

Страница 7: ...of any flammable liquids which may be improperly stored or accidentally spilled The water heater should be installed as close as practical to the vent termination to minimize vent length and the numbe...

Страница 8: ...entional frame masonry or metal construction infiltration air is normally adequate for proper combustion and ventilation If the water heater is installed in a confined space provisions for combustion...

Страница 9: ...l the appliance vent adapter and properly vent the water heater to the outdoors as outlined in the Venting section of this manual will result in unsafe operation of the water heater causing death seri...

Страница 10: ...and dispose of condensate from venting systems When a water heater is vented horizontally the vent pipe can have a DOWNWARD or UPWARD slope towards the termination If an UPWARD slope is used a condens...

Страница 11: ...let to any building or other appliance 6 inches 15 cm for appliances 10 000 Btuh 3 kW 12 inches 30 cm for appliances 10 000 Btuh 3kW and 100 000 Btuh 30kW 36 inches 91 cm for appliances 100 000 Btuh 3...

Страница 12: ...maintenance Do NOT extend exposed vent pipe of indoor water heaters outside of building Guard vent against accidental contact with people and pets Indoor Water Heater 12 WARNING Moisture in the flue...

Страница 13: ...ent seal is made Now attach the female end of the air intake tee to the male end of the 3 5 concentric vent pipe Push firmly on the air intake tee until the outer jacket has made contact with the snap...

Страница 14: ...llow the vent manufacturer s recommended installation instructions provided with the vent purchased from the manufacturer Chase Requires 6 15 cm Clearance to Combustibles Firestop Firestop Roof Jack A...

Страница 15: ...or pressure relief valve To ensure proper operation of the water heater the following water pressure guidelines should be followed Operation of the water heater requires the minimum water pressure of...

Страница 16: ...e copper connections are recommended on the HOT and COLD water lines so that the water heater may disconnect easily for servicing if necessary Install a Check Valve between the water heater and the wa...

Страница 17: ...be installed in the discharge line Notice Local codes govern the installation of relief valves If local codes require that a temperature and pressure relief valve should be installed the manufacturer...

Страница 18: ...the action of LP gas Use compound sparingly on male threads only A sediment trap should be installed at the bottom of the gas line Do not use excessive force over 31 5 ft lbs 42 7 Nm in tightening the...

Страница 19: ...controls can connect to the water heater Therefore a maximum of three controls can connect to the water heater No other manufacturer s controls are suitable for use with this water heater DO NOT atte...

Страница 20: ...the water heater Place the remote control over the base plate Ensure the projections in the base plate fit into the housings in the remote control Fix the control to the base plate at the bottom of th...

Страница 21: ...eration Verify correct operation after servicing BK 8 R GR Y B O W BR WATER FLOW SENSOR OVER HEAT LIMITER BK GND GND THE CONNECTORS OF DUAL AND MULTIPLE LED CONTROL BATH BATH CONTROL1 CONTROL2 ARE INT...

Страница 22: ...Water Filter Drain Valve Drain Hose To Suitable Drain 1 4 Per Foot Downward Pitch NOTICE The National Fuel Gas Code NFGC and B149 mandates a manual gas shut off valve See NFGC B149 for complete instru...

Страница 23: ...y heat loss encountered with storage tank heaters This water heater does not store water making an insulation blanket unnecessary The manufacturer s warranty does not cover any damage or defect caused...

Страница 24: ...sufficient for the water heater Gas line equipped with shut off valve union and sediment trap Approved pipe joint compound used Soap and water solution used to check all connections and fittings for...

Страница 25: ...s label 2 Turn off all electric power to the appliance 3 Do not attempt to light the burner by hand 4 Turn the Gas Shutoff Valve located on the outside of the unit clockwise to the OFF position 5 Wait...

Страница 26: ...alves are available for reducing point of use water temperature by mixing hot and cold water in branch water lines Contact a licensed plumber or the local plumbing authority for further information Se...

Страница 27: ...otter water increases the risk of scald injury Always supervise young children or others who are incapacitated The water heater is equipped with a device that will shut off the gas supply to the burne...

Страница 28: ...nance and or cleaning ensure proper operation by turning on a hot water faucet Housekeeping Before performing Housekeeping tasks to this water heater turn the unit off and disconnect the power supply...

Страница 29: ...tructions DO NOT operate the unit if vent system shows signs of leaking exhaust Check to make sure that the air intake and vent outlet on the termination has not been blocked or contain debris Burner...

Страница 30: ...freezing conditions even for a short period of time be sure to drain all water from the unit as instructed above Exposure to freezing conditions can occur from down draft of venting system or from in...

Страница 31: ...functions if applicable Check and replace if necessary Error code displayed on remote control See instructions for Error Code and if required contact a dealer for service Not enough water demand Incre...

Страница 32: ...r safety devices Refer repairs to qualified service personnel CAUTION Make certain power to water heater is OFF before removing protective cover FOR ANY REASON CAUTION Label all wires prior to disconn...

Страница 33: ...as noted below and number of parts desired CAUTION For your safety DO NOT attempt repair of electrical wiring gas piping burners vent connectors or other safety devices Refer repairs to qualified ser...

Страница 34: ...then continue as listed below Press the SW2 button on the left hand side of the PCB for more than 1 second The LED on the PCB starts illuminating continuously At the same time the display of the Main...

Страница 35: ...35 Notes...

Страница 36: ...ll be located in the room that houses the appliance or equipment and shall a Be powered by the same electrical circuit as the appliance or equipment such that only one service switch services both the...

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